What are the responsibilities and job description for the SAP ISU CRM Consultant (Visa Independent only) position at Tekfortune Inc.?
Job Details
Title: SAP ISU CRM Consultant
Location: San Antonio, TX
- 10 years of SAP IS-U CRM experience with deep expertise in customer interaction, service processes, and CRM-ISU integration.
- Experience in at least 2 end-to-end implementations and AMS support engagements.
- Functional & Technical Expertise
- Customer Interaction Center (CIC), Interaction Records, Case Management
- Move-In/Move-Out, Disconnection/Reconnection, Service Orders
- Activity Management, Business Partner Management, Product Modeling
- CRM ISU integration via middleware (data replication, contract sync, device data)
- Seamless touchpoints with Billing, FICA and Device Management.
- ABAP debugging experience preferred, especially across middleware, BOL/GENIL, and UI components.
- Enhancement Spot, BADIs, WebUI configuration, and CRM component extensions.
- Experience in preparing Functional Specs & Business Design Documents.
- Incident resolution across CRM and IS-U modules.
- Root cause analysis for middleware failures, UI exceptions, and service process gaps.
- Handling service requests, change tickets, and functional enhancements.
- Strong communication and Customer facing skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
