Strategic Production Delivery Manager – Financial Services

Overview

Job Summary

The TD Leader – Production Financial Services Delivery Manager is responsible for developing and executing the overall Talent Delivery recruiting strategy across TEKsystems' three largest Financial Services accounts: Bank of America, Wells Fargo and JPMC. With over 7,000 positions annually concentrated across Charlotte, Dallas, New Jersey/Jersey City, Columbus and Phoenix, this role requires a leader who understands the full complexity of these accounts — including financial services regulatory requirements, onboarding constraints, MSP and Talent Services dynamics, and Global Services capacity considerations. The TD Leader serves as the primary strategic bridge between Talent Delivery, Account Management, and key internal partners to drive revenue growth and improve fill ratios across these three accounts. This is a production leadership job and will require the leader to also deliver on these accounts with a focus on redeploying former talent.

Responsibilities

Essential Functions

• Develop and own the end-to-end Talent Delivery recruiting strategy for Bank of America, JPMC and Wells Fargo, ensuring alignment with account priorities, market conditions, and TEKsystems' growth targets.
• Define and implement account-specific delivery processes, candidate talk tracks, compliance protocols, and tracking mechanisms tailored to the unique requirements of each Financial Services client.
• Serve as the primary Talent Delivery point of contact and strategic liaison across Sales, TGS, MSP, and Global Services teams for both accounts.
• Partner closely with Sales Leaders, Account Managers, and BDMs to understand client culture, compliance requirements, hiring pipelines, and evolving business priorities.
• Lead delivery strategy in partnership with TD Leaders across key skill set concentrations including Software Engineering, Data and Analytics, Risk and Security, and Cloud and DevOps.
• In partnership with TD Leaders, coordinate and align recruiting efforts across the Five primary markets — Charlotte, Dallas, Columbus, New Jersey/Jersey City, and Phoenix — ensuring appropriate resource allocation and market-level execution.
• Attend requisition qualification calls with Account Managers or Engagement Managers to fully understand each opportunity and translate client needs into actionable delivery strategies.
• Participate in red zone meetings to ensure proper recruiter allocation on priority and at-risk business.
• In partnership with TD Leaders, qualify and prioritize candidates prior to submittal, ensuring alignment with client expectations, compliance standards, and role requirements.
• Partner with TD Leaders and Sales Leaders to ensure candidates are thoroughly prepared for interviews with relevant client and position knowledge specific to Financial Services environments.
• Develop processes and drive high-quality standards to ensure resume preparation and readiness consistently exceed client expectations.
• Manage candidate and fulfillment trackers to maintain real-time visibility into pipelines, interviews, offers, onboarding, headcount, and backfill needs.
• Navigate and manage the complexities of MSP, Talent Services, and Global Services capacity as they apply to both accounts, ensuring seamless coordination across delivery channels.
• Ensure full account compliance and maintain a proactive focus on risk mitigation specific to Financial Services regulatory and onboarding requirements.
• Partner with TD Leaders to anticipate future hiring and backfill needs based on consultant performance, project feedback, headcount projections, and shifting business demand — communicating those needs proactively to Talent Delivery teams and leaders.
• Maintain consistent consultant engagement through regular touchpoints, including monthly check-ins, to monitor performance, satisfaction, and potential assignment risks.
• Develop and drive consultant retention and rehire strategies specific to Bank of America, JPMC and Wells Fargo, including proactive pipelines of former consultants and alumni talent across Charlotte, Columbus, Dallas, and New Jersey/Jersey City to accelerate placement velocity and improve fill ratios at priority locations.
• Prepare client-specific reporting on an ad hoc or recurring basis as required.
• Monitor and communicate headcount projections to Talent Delivery teams and field offices across all active markets.
• Proactively identify opportunities to increase TEKsystems revenue and improve fill ratios at both accounts through strategic delivery improvements and stronger internal alignment.

Travel Expectations

The TD Leader must be willing to travel up to 25% of the time. This includes client meetings at Bank of America, Wells Fargo and JPMC locations, key Talent Delivery leadership meetings, and strategic account summits.

Qualifications

Minimum Education, Abilities, and Skills

• Bachelor's degree in Business or a related field, or equivalent professional experience preferred
• High School Diploma required
• 5 years of experience in one or more of the following: high-volume recruiting strategy and execution with proven results, managing a large and complex enterprise account, or providing strategic delivery support to a major client
• Demonstrated understanding of Financial Services industry dynamics, including regulatory requirements and compliance-driven onboarding processes
• Experience navigating MSP, Talent Services, and/or Global Services delivery models strongly preferred
• Proven ability to influence and drive outcomes without direct management authority in a matrixed, cross-functional environment
• Strong ability to build and sustain relationships across Sales, Account Management, and Talent Delivery at multiple levels of the organization
• Strong communication, organizational, and analytical skills with the ability to manage multiple priorities across multiple markets simultaneously

Salary Range

Current Recruiter Base Salary plus 20K G-Salary and 25K bonus potential