What are the responsibilities and job description for the Manager of Operational Support - Back Office position at TEK Systems?
Overview
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Responsibilities
Essential Functions of the Manager of Operations Support:
- Primarily responsible for the technical and professional development of the employees on their team, including providing daily feedback and quarterly performance evaluations
- Escalation point and support liaison for team, field office, and customer related issues
- Management of customer accounts, including but not limited to invoicing, collections, customer service and working with client to resolve outstanding issues
- Support liaison for field office with general questions regarding the issues with the account from an operations and accounting perspective
- Responsible for overseeing the day to day operations of their account(s)
Qualifications
Qualifications:
- BA / BS degree in Business, Finance or Accounting preferred
- If applying externally, must have 1-3 years management experience
- If applying internally, must be a Sr. BOA or equivalent in level and at least 9 months in total tenure
- Ability to provide a team oriented environment that is fair, open, honest, humble, competitive
- Ability to hold team members, peers and supervisors accountable
- Thorough knowledge of business policies and account management practices
- Strong leadership skills, communication skills and work ethic
- Ability to evaluate and balance team and individual workload through effective time management, prioritization and organizational skills
- Ability to coach, train and develop all team members
- Ability to assess team performance and identify areas of improvement for the team and its members
Comprehensive Benefits Package:
$60-$75K bonus ($1250 quarterly)
Employees receive a competitive base salary, commission, and an exceptional benefits package including a 401(k) company matched retirement savings plan, parental leave and vacation, personal and holiday pay.
- Medical – BlueCross BlueShield Preferred Provider Organization (PPO) with a Health Savings Account (HSA)
- Dental – MetLife
- Vision – Vision Service Plan (VSP)
- Insurance – Life and Accidental Death & Dismemberment (AD&D)
Additional benefits include:
- Short-term and long-term disability
- Dependent Care Flexible Spending Account
- Education assistance
- Employee discounts on cars, electronics, travel, etc.
