What are the responsibilities and job description for the Filed Service Technician position at Tek Inspirations LLC?
Service Technician II
Location: Onsite Rochester, NY / Boston, MA / San Antonio, Tx any location is fine
Duration:- 12 Months
MOI: Skype
Required skills are listed below in matrix
1* | Windows 10 imaging process for consistency |
2 | Tools used (DISM/MDT/WDS) - specific deployment example |
3 | Driver injection for specialized hardware |
4 | Thick vs thin vs hybrid images - recommendation |
5 | Feature update on production system, minimal downtime |
6 | Validating upgrade didn't break instrument software |
7 | Rollback strategy for failed upgrades |
8* | Security baselines before network connection (PHI) |
9 | BitLocker deployment experience |
10* | PHI handling - different steps than standard workstation |
11a 11b | Verify network connectivity to remote data collection |
12 | Troubleshoot network auth failure after reimaging |
13* | Change management in regulated environments |
Requirement
About the Role
We are seeking an experienced and customer-focused Field Service Technician to join our Managed Services team. This role involves providing hands-on technical support and maintenance for Windows-based systems at healthcare client sites. The ideal candidate is professional, adaptable, and able to deliver exceptional customer service in a fast-paced, regulated environment.
Key Responsibilities:
Client Device Setup & Support
- Re-image and configure Windows client computers according to company and client standards.
- Install, upgrade, and replace system components (RAM, SSDs, network cards, peripherals, etc.).
- Perform routine system maintenance, diagnostics, and troubleshooting.
- Ensure all hardware and software installations meet healthcare security and compliance requirements (e.g., HIPAA).
Customer Interaction & Communication
- Maintain a professional demeanor while working in clinical and administrative areas.
- Communicate clearly, respectfully, and effectively with non-technical users.
- Manage scheduling for services at client sites and plan efficient routes.
Service Management
- Successfully complete onsite training at the client facility in the San Francisco Bay area.
- Document all work performed, including device configurations, asset information, and ticket updates.
- Escalate complex technical issues to senior engineers or the service desk as appropriate.
- Collaborate with remote MSP teams to ensure seamless delivery of IT services.
- Follow all safety and security protocols while working in healthcare facilities.
Qualifications:
Technical Skills
- Proficiency with Windows 7/10/11 setup, imaging, and troubleshooting.
- Experience with endpoint management tools.
- Understanding of networking fundamentals (IP addressing, connectivity, Wi-Fi troubleshooting).
- Familiarity with hardware installation and component upgrades.
- Experience with ticketing and documentation systems (e.g., ConnectWise, ServiceNow, Autotask).
Soft Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation and ability to build trust with clients.
- Dependable, self-motivated, confident, and able to work independently with minimal supervision.
- Represent the MSP client with professional presence and situational awareness in sensitive healthcare environments.
- Strong organizational skills and attention to detail.
Requirements:
- 4 years of experience in field service, IT support, or a similar technical role involving computer controlled systems, instruments or machinery.
- Must be able to attend and successfully complete onsite training at the client facility in the San Francisco Bay area.
- Valid driver s license and reliable transportation (onsite visits required).
- Ability to lift and carry computer equipment (up to 40 lbs.).
- Must pass background checks and meet healthcare site access requirements.
- Availability to work during standard business hours, with occasional after-hours support as needed.
- Regional travel is required
Preferred Qualifications:
- CompTIA A , Network , or Microsoft certifications.
- Prior experience working in healthcare IT environments.
- Prior experience working on instrumentation.
- Knowledge of HIPAA and data privacy best practices.
Why Join Us:
- Be part of a collaborative MSP team supporting critical healthcare operations.
- Gain exposure to diverse IT environments and technologies.
- Competitive compensation, training opportunities, and career advancement within the MSP.
more
Featured benefits
Medical insurance, Vision insurance, Dental insurance, Disability insurance
Salary : $40 - $50