What are the responsibilities and job description for the Customer Service Representative position at TeemaGroup?
Job Summary
Customer Service Representative
State of Arizona
Full-time
In-Office | Phoenix, AZ, United States
This is for the State of Arizona. The job closes 4/3 at 3PM Pacific time, all resumes have to be submitted by then. If you are interested please send the following to my email igallegos@teemagroup.com
Resume:
email:
last 5 of your social security:
Interview availability:
if offered when can you start:
2 references:
Home address:
Responsibilities
Respond to customer inquiries via phone, email, and live chat with accuracy and empathy.
Achieve individual and team targets using clear daily, weekly, and monthly pipelines.
Provide timely and professional responses to high-visibility customer inquiries.
Adhere to company policies and compliance requirements in all customer interactions.
Document interactions and update CRM to maintain a complete customer history.
Identify upsell and cross-sell opportunities aligned with customer needs.
Maintain product knowledge and stay informed about new features and changes.
Monitor and report on customer satisfaction metrics and feedback.
Escalate unresolved issues to the appropriate teams with accurate context.
Participate in ongoing training to develop professional skills and career progression.
Collaborate with the team to share best practices and improve overall service quality.
Assist in onboarding new customers and guiding them through setup processes.
Experience/Qualifications
Excellent verbal and written communication with empathy and clarity.
Ability to meet and exceed individual and team targets via pipelines.
Experience handling multi-channel inquiries (phone, email, chat).
Strong CRM documentation and accurate customer history updates.
Adherence to policies, compliance, and data privacy requirements.
Knowledgeable about product features and recent changes.
Capability to identify upsell/ccross-sell opportunities ethically.
Strong problem-solving to escalate complex issues with context.
Participation in ongoing training and career development.
Collaborative mindset with team sharing best practices.
What's in it for you? (Salary, Commissions & Benefits)
On-site work location in Phoenix, AZ — be part of a collaborative team in our local office
Competitive base salary as the core of your compensation package