Service Repair Supervisor

Service Repair Supervisor

Full-Time

Phoenixville, PA

Salary: $70,000–$75,000 benefits, PTO and 401K

Description:

Our client is seeking a Service Repair Supervisor to lead a team of Service Repair Technicians and coordinate external service and support with customers and Authorized Service Centers around the globe. This leadership role is critical in ensuring that service repairs, warranty claims, and product support activities are completed efficiently, accurately, and in alignment with the company’s high standards for quality and customer satisfaction.

What You’ll Be Doing:

• Lead daily operations for Service Repair Technicians, including both in-house and field support activities.

• Manage and coordinate external service support with customers and global service partners.

• Troubleshoot and resolve escalated hardware and software product issues.

• Collaborate with Quality, Engineering, Manufacturing, and Sales teams to resolve customer concerns and improve service processes.

• Oversee approval, development, and ongoing training of global Authorized Service Centers (ASCs).

• Maintain ASC documentation, capability assessments, and audit records.

• Coordinate evaluation, testing, and processing of returned instruments.

• Identify material shortages and recommend inventory adjustments as needed.

• Support product upgrades, engineering change orders, and deviation programs.

• Assist with budgeting, resource planning, and operational improvements for the service department.

• Organize and deliver technical training for internal service teams and external partners.

What You Must Have:

• Bachelor’s degree in Electronics or a related field.

• 5 years of supervisory experience in an electronics manufacturing or service environment.

• Strong hands-on experience with repair, testing, and calibration of electronic equipment.

• Proven leadership, communication, and team-mentoring skills.

• Proficiency in Microsoft Office; SAP or similar ERP experience is a plus.

• Experience working in an ISO 9001-certified environment preferred.

• Exceptional attention to detail and strong organizational abilities.

• Willingness to travel up to 20%, including occasional international travel.

Why Join the Team:

• Contribute directly to improving product quality and customer experience on a global scale.

• Work with a collaborative, multidisciplinary team where your expertise is valued.

• Lead meaningful process improvements that strengthen the company’s service capabilities.

• Enjoy a stable, supportive environment with opportunities for professional development.

Who Will Excel in This Role:

• A proactive, hands-on leader who thrives in a technical environment.

• Someone who enjoys solving complex problems and guiding teams through challenges.

• A detail-oriented professional who can balance operational oversight with strategic planning.

• A strong communicator who can collaborate effectively with internal teams and global partners.

• A continuous-improvement mindset with a commitment to maintaining top-tier service standards.

Salary & Perks:

• Salary: $70,000–$75,000

• Comprehensive benefits package

• Opportunities for technical and leadership training.

• Travel opportunities to collaborate with global service partners.