Practice Manager - Behavioral Health Group Practice

Practice Operations Manager

Confidential Behavioral Health Group Practice | Westchester County & New York City | Hybrid

Salary: $80,000–$90,000 annually
Employment Type: Full-time, salaried, W-2 (40 hours per week)
Reports to: Executive Director / Senior Leadership

About the Opportunity

An established, growing, multi-site behavioral health group practice is seeking an experienced, highly organized, and people-oriented Practice Operations Manager to oversee daily administrative, financial, and operational functions.

The practice provides evidence-based outpatient psychotherapy and is committed to exceptional client care, operational excellence, and a collaborative, supportive workplace culture.

Direct experience in behavioral health group practice operations is required, including insurance billing, claims management, clinician credentialing, and KPI management.

This is a hands-on leadership position for someone who combines strong technical knowledge with exceptional attention to detail, sound judgment, interpersonal warmth, and consistent follow-through.

The ideal candidate enjoys managing and developing people, solving problems, improving workflows, and remaining actively involved in the day-to-day operations of a busy clinical practice.

This is not a strategy-only position. We are looking for someone who takes ownership, anticipates needs, and understands that no task is too small when it contributes to the success of the team.

Key Responsibilities

Practice Operations & Team Leadership

• Oversee daily administrative operations across multiple practice locations.
• Directly manage the Office Manager, Virtual Assistants, Client Care & Operations Coordinators, and Billing Team.
• Establish clear expectations, workflows, performance standards, and accountability.
• Provide ongoing staff training, supervision, coaching, and performance management.
• Ensure reliable execution of intake, scheduling, client communications, billing, and administrative workflows.
• Identify operational problems, implement solutions, and ensure consistent follow-through.
• Provide hands-on administrative support when necessary.

Insurance Billing, Claims & Credentialing

• Oversee insurance billing, claims submission, denials, appeals, collections, and accounts receivable.
• Monitor reimbursement accuracy, outstanding claims, and revenue cycle performance.
• Manage clinician credentialing, CAQH, payer enrollment, recredentialing, and insurance network participation.
• Resolve payer-related issues and prevent avoidable billing and credentialing delays.
• Maintain accurate records, reporting, and accountability for billing and credentialing workflows.

KPI Management & Reporting

• Develop and maintain operational dashboards and performance reports.
• Monitor inquiry conversion, scheduling utilization, billing performance, claims aging, collections, credentialing timelines, and administrative productivity.
• Identify trends, performance gaps, and opportunities for improvement.
• Provide regular, actionable operational reporting to senior leadership.

Systems, Client Care & Multi-Site Operations

• Oversee centralized Client Care, scheduling, intake coordination, and the administrative client experience.
• Maintain accurate and organized practice management systems and workflows.
• Support CRM implementation, process improvement, and administrative automation.
• Oversee office operations, facilities coordination, vendors, and site readiness.
• Collaborate with clinical leadership to support clinicians and continuity of care.

Required Qualifications

• Minimum 3 years of operations experience, including direct experience within a multi-clinician behavioral health or psychotherapy group practice.
• Minimum 3 years of experience directly supervising administrative or operational employees.
• Hands-on experience with commercial insurance billing, claims management, denials, reimbursement, and revenue cycle operations.
• Direct experience with clinician credentialing, CAQH, payer enrollment, and recredentialing.
• Demonstrated experience managing operational and financial KPIs, dashboards, and performance reporting.
• Experience with EHR/practice management systems and strong proficiency in Google Workspace, particularly Google Sheets.
• Exceptional organizational skills, attention to detail, accuracy, and follow-through.
• Excellent interpersonal, communication, and people management skills.
• Proven ability to independently prioritize responsibilities, solve problems, and hold employees accountable.
• Strong understanding of HIPAA and behavioral health administrative operations.
• Must reside within reasonable commuting distance of both Westchester County and Manhattan and be willing to work regularly at both locations and future practice offices.

Preferred Qualifications: Experience with SimplePractice, Rippling, Zoho One, multi-site practice management, and CRM implementation.

Who Will Thrive in This Role

We are looking for someone who genuinely enjoys the details of running a busy group practice and takes pride in helping people and systems function well.

The right person is proactive, exceptionally organized, reliable, approachable, and comfortable working in a fast-paced environment. They communicate clearly, notice what needs attention, take initiative, and follow responsibilities through to completion.

Most importantly, they value being part of a team and understand that strong leadership means balancing accountability with empathy, collaboration, and respect.

Compensation & Benefits

Annual Salary: $80,000–$90,000, commensurate with experience and qualifications.

• 10 paid vacation days in year one; 15 beginning in year two
• 6 paid federal holidays
• 5 paid sick/personal days annually
• Access to medical, dental, and vision insurance (employee-paid premiums)
• 401(k) with employer contributions up to 4%, subject to plan terms
• Discretionary profit sharing
• Professional development and growth opportunities
• Hybrid work arrangement with regular on-site responsibilities

How to Apply

Please submit your resume and a brief cover letter describing your experience managing operations within a behavioral health group practice, specifically your background in insurance billing, claims management, credentialing, KPI reporting, and administrative team leadership.

We are seeking someone who wants to contribute to the long-term growth of an established behavioral health practice while helping cultivate a collaborative, accountable, and supportive workplace culture.

Applicants must have direct behavioral health group practice operations experience.

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of direct operations experience do you have within a multi-clinician behavioral health group practice?
• Do you have hands-on experience with commercial insurance billing, claims denials, revenue cycle management, and clinician credentialing?
• Have you directly managed administrative employees and been responsible for operational KPI reporting?
• Are you able to commute regularly to both Westchester and Manhattan?

Education:

• Bachelor's (Required)

Ability to Commute:

• New York, NY 10003 (Required)

Work Location: Hybrid remote in New York, NY 10003

Salary : $80,000 - $90,000