What are the responsibilities and job description for the Auto Dealer Customer Service Support position at Ted Britt Auto Group?
Description:
The Automotive Service Support Representative provides essential administrative and customer service support to the Service Department. This position is responsible for delivering a professional, welcoming, and customer-focused experience while assisting with a variety of daily service operations.
Part Time Monday-Friday 3pm-8pm, Alternating Saturdays when needed.
Essential Duties and Responsibilities
- Answer inbound customer calls promptly and professionally.
- Schedule service appointments and route calls to appropriate departments.
- Respond to customer inquiries regarding service, parts, and general dealership information.
- Assist with cashier booth operations and customer transactions.
- Retrieve and pull up customer vehicles as needed.
- Provide support to the loaner vehicle desk and assist with related customer needs.
- Maintain a professional, courteous, and customer-focused approach throughout all interactions.
- Support the Service Department with additional tasks and responsibilities as needed.
- Maintain confidentiality of customer and dealership information.
- Perform all duties in accordance with ADA essential functions and dealership policies.
- High school diploma or equivalent required.
- Excellent verbal communication and listening skills.
- Strong computer and data entry skills.
- Ability to multitask in a fast-paced environment.
- Professional phone etiquette.
- Reliable attendance and punctuality.
ADA Essential Duties
- Ability to sit and work at a computer for extended periods.
- Ability to operate phones, headsets, and computer systems.
- Ability to communicate clearly by phone and electronically.
- Maintain regular and predictable attendance.
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