Commercial Roofing Service Manager

Description

Tecta America Colorado, founded in 1977 and part of Tecta America since 2005, has served Colorado and surrounding states for over 40 years. We provide high-quality commercial roofing systems throughout the Denver metro area, driven by skilled employees and a commitment to excellent service.

The Commercial Roofing Service Manager (Service & Maintenance) is responsible for leading and strengthening the service department operating system, with clear ownership of planning, WIP management, scope discipline, customer commitments, and day-to-day execution while supporting continued service and maintenance growth.This is a leadership and systems role, not a project-only or field-only position. The Service Manager ensures service work is planned, priced, scheduled, executed, and closed out in a disciplined, repeatable way. This role requires a self-directed leader who takes ownership, sets direction, and executes without the need for close oversight.

Job Responsibilities Include:

Service Planning & WIP Ownership (Primary Accountability)

• Owns theservice backlog and WIP: what work is done this week, next week, and why.
• Establish and run a weekly planning cadence that aligns labor, materials, access, and customer priorities.
• Identify aging tickets, stalled jobs, and bottlenecks—and resolve them proactively.
• Sets realistic commitments to customers based on capacity, not pressure.
• Works closely with the Superintendent to execute and prioritize project

Scope of Work & Estimating Discipline

Establish and enforce service scope standards (inclusions, exclusions, assumptions).

Review and approve service scopes before work is scheduled.

Ensure scopes align with field crews scope.

Reduce scope gaps, rework, and “non-negotiated work” conversations.

Execution Leadership (Field & Office Alignment)

Lead and support the Service Superintendent and Service Coordinators.

Ensure crews are properly planned, supported, and set up for success.

Conduct jobsite visits as needed to reinforce quality, safety, and scope alignment.

Address execution issues at the system level—not just job-by-job fixes.

Customer Management & Communication

Own the service customer experience from proposal acceptance through closeout.

Ensure customers receive timely updates on scheduling, delays, and completion.

Handle escalations and recurring issues; fix root causes.

Build trust through consistency, not heroics

Financial & Closeout Responsibility

• Own service margin performance through planning, labor efficiency, and scope control.
• Ensure timely billing, clean documentation, and job closeout.
• Partner with accounting on AR visibility and issue resolution.
• Track and report key service KPIs (WIP, margin, cycle time, backlog).
• Service Growth Enablement (Near-Term Support, Long-Term Structure)
• In the near term, support selective estimating and customer development as needed.
• Help define service offerings, pricing logic, and repeatable service programs.
• Build the operational framework that an estimator–sales role will plug into.
• Ensure selling aligns with what the department can execute reliably.
  

Positions Requirements:

• Commercial roofing or comparable construction/service leadership experience.
• Strong understanding of service execution, scheduling, and field operations.
• Proven ability to plan work, manage WIP, and enforce standards.
• Comfortable making prioritization decisions and holding others accountable.
• Able to operate calmly in a high-volume, fast-response environment.
  
  

What We Offer:

• Competitive salary and performance-based bonus structure (starting $100k DOE).
• Comprehensive benefits package including health, dental, vision, 401(k) with company match.
• Company vehicle or vehicle allowance.
• Opportunity to shape and build our evolving PM function.
• Stable, long-established company with strong regional reputation and national resources.