SAP Basis Production Support & Vulnerability Management

Job Title: SAP Basis – Production Support & Vulnerability Management
Location: Greensboro, NC 
Duration: Longterm Contract

Position Summary:
We are seeking an experienced SAP Basis Software Engineer to join our Enterprise Production Support team supporting mission-critical SAP platforms within the banking environment. The ideal candidate will have extensive experience in SAP Basis administration, production support, vulnerability remediation, system performance tuning, security compliance, and automation across complex SAP landscapes. This role requires working in a highly regulated financial environment, ensuring high availability, operational stability, and compliance with enterprise security standards while supporting 24x7 production operations.

Key Responsibilities
Provide Level 2/Level 3 production support for SAP landscapes including development, QA, UAT, DR, and Production environments.
Perform SAP Basis administration activities including installation, configuration, upgrades, kernel upgrades, system refreshes, client copies, and patch management.
Monitor SAP application availability, performance, background jobs, transports, interfaces, and system health.
Troubleshoot SAP performance issues involving application servers, databases, operating systems, and network components.
Manage SAP transport requests and coordinate production releases following enterprise change management processes.
Perform SAP system start/stop activities during planned maintenance windows.
Support disaster recovery testing and business continuity initiatives.
Participate in 24x7 on-call production support rotation.

SAP Vulnerability Management Responsibilities
Identify, assess, prioritize, and remediate SAP security vulnerabilities across enterprise SAP environments.
Apply SAP Security Notes, Kernel patches, Support Packages, and HotNews recommendations.
Coordinate vulnerability remediation activities with Infrastructure, Cyber Security, Risk, and Application teams.
Perform SAP system hardening following banking security standards.
Conduct regular vulnerability scans using enterprise security tools.
Validate remediation through re-scans and compliance reporting.
Support security audits and regulatory examinations.
Maintain compliance with enterprise patching SLAs and vulnerability remediation timelines.

Security & Compliance
Implement SAP security best practices.
Maintain secure RFC connections, trusted systems, certificates, and encryption.
Support SAP GRC integration.
Review SAP authorization concepts and collaborate with SAP Security teams.
Assist with SOX, PCI-DSS, FFIEC, and internal banking compliance requirements.
Support audit evidence collection and remediation activities.

Platform Administration
SAP ECC
SAP S/4HANA
SAP Solution Manager
SAP NetWeaver
SAP HANA Database
SAP BusinessObjects
SAP Fiori
SAP Web Dispatcher
SAP Gateway
SAP Java Stack
SAP Dual Stack environments

Operating Systems & Database Experience
Linux (RHEL)
Windows Server
SAP HANA
Oracle Database
SQL Server
IBM Db2

Automation Responsibilities
Automate SAP Basis operational activities using Ansible, PowerShell, Python, or Shell scripting.
Develop automated health checks and monitoring solutions.
Build automated patch deployment workflows.
Integrate SAP monitoring with enterprise observability platforms.
Improve operational efficiency through Infrastructure as Code and automation.

Monitoring Tools
Experience with one or more of the following:
Dynatrace
Splunk
AppDynamics
SAP Solution Manager
SAP Focused Run
CloudWatch
Grafana
Prometheus

Incident & Problem Management
Resolve high-priority production incidents within SLA.
Perform root cause analysis (RCA) for recurring issues.
Lead bridge calls during critical incidents.
Develop preventive measures to improve platform stability.
Create and maintain knowledge articles and operational runbooks.
Support Problem Management and Continuous Service Improvement initiatives.

Required Qualifications
6–10 years of SAP Basis Administration experience.
5 years supporting enterprise production environments.
Experience supporting large-scale SAP environments within financial services is preferred.
Strong understanding of SAP architecture and high availability.
Experience with SAP kernel upgrades and patch management.
Experience implementing SAP Security Notes and vulnerability remediation.
Knowledge of ITIL Incident, Problem, Change, and Release Management.
Strong troubleshooting and analytical skills.
Excellent communication and stakeholder management skills.

Preferred Skills
SAP S/4HANA migration experience.
SAP HANA administration.
SAP Solution Manager administration.
Experience with cloud platforms (AWS, Azure, or Google Cloud Platform).
Infrastructure automation using Ansible or Terraform.
CI/CD pipeline integration.
Experience supporting regulated banking environments.
Cybersecurity and vulnerability management experience.
Exposure to DevSecOps practices.

Certifications (Preferred)
SAP Certified Technology Associate – SAP System Administration
SAP HANA Certification
ITIL Foundation Certification
Red Hat Certified System Administrator (RHCSA)
AWS Certified Solutions Architect or Cloud Practitioner
Security or equivalent cybersecurity certification

Desired Soft Skills
Strong ownership and accountability
Ability to perform under pressure during production incidents
Excellent collaboration across Infrastructure, Security, and Application teams
Strong documentation skills
Continuous improvement mindset
Customer-focused approach
Experience working within Agile and DevOps environments
Banking Domain Experience
Experience supporting enterprise SAP platforms in banking or financial services is highly preferred, with familiarity in:
Regulatory compliance
Security governance
Audit controls
High availability environments
Mission-critical production systems
Enterprise change management
Operational resilience