What are the responsibilities and job description for the Salesforce Business Analyst position at TechTu Business Solutions Inc?
TechTu Business Solutions is a fast?growing technology consulting and IT services company dedicated to helping organizations modernize, innovate, and operate with greater efficiency. Since 2005, we’ve partnered with public? and private?sector clients to deliver cloud, data, and enterprise solutions that create real business impact. At TechTu, we believe great people build great solutions. Our teams work across cloud engineering, data platforms, application development, and IT delivery — but our culture is what truly defines us. We foster a collaborative, supportive environment where your ideas matter, your growth is prioritized, and your work directly contributes to client success.
If you’re looking for meaningful projects, modern engineering practices, and a company that values innovation, integrity, and teamwork, TechTu is the place to build your next chapter.
Phoenix, AZ
Collaborate with business units to gather, analyze, and document business requirements related to Salesforce.
Translate business needs into functional specifications and work with developers to implement scalable solutions.
Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and deliverables.
Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities.
Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports.
Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs.
Develop and maintain detailed process flows, data maps, and documentation.
Conduct user training sessions and support change management efforts.
Maintain up-to-date knowledge of Salesforce platform capabilities and recommend best practices.
5 years of experience as a business analyst, systems analyst, or IT analyst, with at least 2 years working with Salesforce.
Proven experience in gathering and documenting business and technical requirements.
Strong understanding of Salesforce Sales Cloud, Service Cloud, or other Salesforce modules.
Ability to work with cross-functional teams in a collaborative environment.
Working experience with Agile methodologies (SCRUM / SAFe) and tools like JIRA or Azure DevOps.
Excellent communication, problem-solving, and analytical skills.
Preferred Qualifications:
Salesforce Administrator (ADM 201) or Business Analyst certification.
Experience with data migration, integration tools, or Salesforce APIs.
Knowledge of reporting and dashboard tools within Salesforce.
Required Skills
Need to have Salesforce experience
Need to have either Salesforce Sales Cloud or Service Cloud
Azure Devops or Jira Experience
Salesforce Admin certification
Preferred Skills
Managing Large case management systems
TechTu Business Solutions is a fast growing technology consulting and IT services company dedicated to helping organizations modernize, innovate, and operate with greater efficiency. Since 2005, we''ve partnered with public and private sector clients to deliver cloud, data, and enterprise solutions that create real business impact. At TechTu, we believe great people build great solutions. Our teams work across cloud engineering, data platforms, application development, and IT delivery but our culture is what truly defines us. We foster a collaborative, supportive environment where your ideas matter, your growth is prioritized, and your work directly contributes to client success.
If you''re looking for meaningful projects, modern engineering practices, and a company that values innovation, integrity, and teamwork, TechTu is the place to build your next chapter.
Salary : $55 - $60