What are the responsibilities and job description for the Helpdesk Coordinator position at Techtrueup?
Company Description
Siri InfoSolutions, Inc. is a private equity consortium firm providing IT staffing services to Fortune 500 clients across the US. We believe that it’s an exceptional company - a company of people proud of the work they do and the solutions they provide. By understanding what drives our specialty industries, becoming involved in our communities on a professional and personal basis, following a disciplined process of identifying quality candidates, partnering with employers to understand their core business and their employment requirements, and delivering exceptional service, we achieve great results for all concerned. Professional Services: - Contract Staffing - Direct placements - Bench Sales - Application Development - Enterprise Resource Planning - Data Warehousing - Customer Relationship Management Siriinfo provides services to a wide spectrum of customers across verticals such as Banking, Financial Services, Healthcare, Human Resources, Telecom, Insurance, Hospitality, Retail & Distribution and Manufacturing. Serving multinational customers. Siri InfoSolutions reinforces its belief that the quality of our services can only be measured by the skills, performance and dedication of our employees. We will place only the very best candidates for our clients - candidates who are not only willing, but who possess the necessary skills to do the job effectively.
Website
https://www.siriinfo.com/
Job Description
Job Title: Helpdesk Coordinator
Location : Plano, TX
Duration : 6 Months
Role Overview:
We are looking for a Helpdesk Coordinator to manage helpdesk operations during the decommissioning phase. The candidate will handle user queries, escalate issues as needed, and ensure timely resolution.
Key Responsibilities:
• Serve as the primary contact for helpdesk support during decommission.
• Log, track, and resolve user issues efficiently.
• Escalate complex problems to technical teams and follow up on resolutions.
• Maintain accurate records of helpdesk activities and prepare reports.
• Ensure compliance with organizational standards and SLAs.
Required Skills:
• Experience in helpdesk or support coordination roles.
• Strong organizational and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with ticketing systems and IT support processes.
Additional Information
All your information will be kept confidential according to EEO guidelines.