What are the responsibilities and job description for the Zendesk Administrator position at Techtriad Team - T3?
Job Description
Zendesk Administrator
Dallas, TX
Qualifications
You have 3 years of Zendesk or similar administration experience with in-depth knowledge of ticketing, live channel support systems, and API/App Integrations
You have excellent communications, analytical and teamwork skills
Ability to work cross functionally with customer success, engineering, and product teams
You have a proven ability to deal with ambiguity in a rapidly changing business environment, resolve problems and offer impacting solutions
You can translate business requirements into technical deliverables
You can communicate vision, strategy, and statuses of projects to leadership and internal stakeholders
Have a metrics mindset: You believe success is a measured outcome, and have built Zendesk Explore dashboards to very clearly display KPIs
A bonus if you have Zendesk app development & API Experience along with Zendesk certifications or similar
Responsibilities
As a Zendesk Administrator, you will manage the Zendesk instance across multiple brands
Supporting day-to-day Zendesk operations and Zendesk integrations
You will help standardize and optimize configurations by utilizing best practices and lead initiatives of integrations with other applications within the company
You will monitor performance of automation, triggers, and workflows within the Zendesk instance
You will monitor and use performance data to identify pain points and efficiency opportunities
Thanks
Ashok
Tech Triad Team Inc