What are the responsibilities and job description for the Preventative Maintenance Technician - Commercial Security Systems position at Techsystemsinc?
GENERAL DESCRIPTION
The Preventative Maintenance Technician is responsible for handling preventive maintenance inspections for Tech Systems’ customers within their assigned area. This includes but is not limited to access control, video security, intrusion, alarm, infant protection, and intercom systems.
POSITION RESPONSIBILITIES AND EXPECTATIONS
- Completes scheduled, routine maintenance to keep equipment running as well as prevent downtime and expensive repair costs.
- Communicates with Customer Service Representative regarding status, progress, and resolution of all assigned tasks.
- Schedules and performs all PM inspections and accurately documents and reports any issues immediately to management.
- Assists with other technical support issues, as needed.
- Performs other duties as assigned by the Sales Manager or other executive staff.
SAFETY SENSITIVE POSITION
This position has been designated as a safety-sensitive position under Company policy. Employees in this role perform duties where impaired performance could result in a significant risk of harm to themselves, coworkers, clients, or the public. This position is subject to the Company's Drug-Free Workplace Policy, including drug and alcohol testing, as permitted by applicable law.
A. EDUCATION
- High School Diploma or equivalent.
- Electronics and low voltage education required.
B. EXPERIENCE
- Minimum one (1) year installation and/or service experience of security systems or related fields.
C. KNOWLEDGE, SKILLS, & COMPETENCY
- Excellent computer skills, including, but not limited to, working knowledge of Microsoft based products (such as MS Word, Excel, and Outlook), Smartsheet and IT skillset with understanding of best practices when it comes to IP systems.
- Must have a good working knowledge of hand and power tools.
- Must be detail-oriented and have excellent organizational skills.
- Excellent customer service skills, including sense of urgency when attending to customer needs.
- Strong time management skills, including ability to meet deadlines.
- Ability to work accurately, efficiently, and independently.
- Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.
- Strong interpersonal skills, including, but not limited to, the ability to manage and interact effectively and in a supportive manner with Tech Systems’ staff, vendors, and customers and ability to work with and build teams of employees.
- Observance of all safety regulations and rules and ability to work in a safe and cautious manner.
- Demonstrates a commitment to safe work practices by complying with all Company safety policies and procedures and performing work in a manner that protects employees, customers, and the public.
D. DRIVER’S LICENSE
- Must have a valid driver’s license.
- Must have a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.
E. PHYSICAL DEMANDS AND WORKING CONDITIONS
Job duties are performed at client sites. The job does require regular physical activity, including, but not limited to, walking, standing, sitting, climbing, stooping, lifting objects weighing up to 50 pounds, occasionally lifting objects weighing more than 50 pounds, and using hands to manipulate, install, or disassemble objects. Job duties may involve exposure to some hazards, such as electricity, electrical wiring, and other similar conditions. The job requires driving and other travel.