Senior Technical Lead

Company Description

TechSur Solutions is a digital services company whose mission is to enable digital transformation for our customers to improve quality and efficiency. Based in the DC metropolitan area, TechSur specializes in advanced cloud services, modernization for both IT structures and applications, leveraging Agile development, and Data Analytics. Since we were formed in August of 2016, we have supported multiple impactful and exciting government programs.

Job Description

TechSur Solutions is seeking a highly capable Senior Technical Lead – Identity & Access Services to support a large federal enterprise environment. This individual will provide technical leadership and operational oversight for secure authentication and identity-related services supporting enterprise users and mission systems.

The ideal candidate combines strong technical depth in identity and access management (IAM), authentication technologies, and enterprise security architecture with demonstrated leadership experience guiding technical teams, coordinating cross-functional efforts, and driving operational excellence.

This role serves as a senior escalation point for complex authentication and access challenges while helping shape the strategic direction, implementation standards, and support model for enterprise identity services.

Key Responsibilities

Technical Leadership & Team Coordination

• Provide day-to-day technical leadership for engineering and support activities related to enterprise authentication and identity services.
• Lead technical troubleshooting efforts and coordinate resolution of high-priority operational incidents and escalations.
• Mentor and guide engineers and support personnel on best practices, standards, and operational procedures.
• Coordinate with project managers, technical writers, cybersecurity personnel, and partner organizations to ensure successful delivery and support operations.

Identity & Access Engineering

• Design, implement, enhance, and maintain secure authentication and identity management solutions within a complex enterprise environment.
• Support integration of authentication technologies with enterprise applications, infrastructure platforms, cloud environments, and remote access solutions.
• Evaluate and recommend improvements to identity services architecture, operational workflows, and user experience.
• Support modernization initiatives involving secure access technologies, conditional access, identity federation, and cloud-based authentication capabilities.

Operational Oversight & Escalation Management

• Serve as a senior technical escalation point for authentication, access, and identity-related issues.
• Coordinate Tier 3 support activities and ensure timely resolution of operational problems.
• Identify recurring issues, support gaps, and process improvement opportunities; develop corrective action strategies.
• Assist in developing support procedures, operational standards, and service documentation.

Security & Compliance

• Ensure solutions align with federal cybersecurity standards and enterprise security policies, including NIST, FISMA, Zero Trust, and related guidance.
• Collaborate with cybersecurity stakeholders to identify and mitigate risks associated with authentication and access management.
• Participate in security reviews, audits, compliance activities, and operational readiness assessments.

Documentation & Stakeholder Engagement

• Develop and maintain technical documentation, implementation guides, SOPs, knowledge articles, FAQs, and operational procedures.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.
• Support end-user adoption efforts through guidance, training support, and operational communications.

Qualifications

Required Qualifications

• Minimum 7 years of experience supporting enterprise identity, authentication, or cybersecurity technologies.
• Demonstrated experience serving in a technical lead, senior engineer, or escalation lead capacity.
• Strong understanding of Identity & Access Management (IAM) principles, including authentication, authorization, federation, and identity lifecycle management.
• Experience supporting secure authentication technologies in enterprise environments.
• Experience integrating authentication solutions with cloud and enterprise platforms.
• Strong troubleshooting and analytical skills within complex operational environments.
• Experience supporting environments governed by federal cybersecurity standards and compliance requirements.
• Ability to coordinate across technical, operational, and business stakeholders.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience supporting federal civilian agencies or government contractor environments.
• Familiarity with Zero Trust Architecture initiatives and enterprise access modernization.
• Experience with cloud identity and access technologies in Azure, AWS, or hybrid environments.
• Experience supporting enterprise authentication platforms, federation services, or secure remote access technologies.
• Scripting or automation experience using PowerShell, Python, or similar languages.
• Relevant certifications such as CISSP, CISM, Security , Azure Security Engineer, or equivalent.

Education

• Bachelor’s degree in Computer Science, Cybersecurity, Information Systems, or related field.
• Equivalent combination of education, certifications, and relevant experience may be considered.