What are the responsibilities and job description for the Systems Administrator & Technical Support Specialist position at Techstra Solutions?
We are seeking a skilled and motivated Systems Administrator and Technical Support Specialist to join our IT team. In this role, you will be responsible for managing and maintaining critical technology systems that support an organization’s operational success. This is an excellent opportunity to grow your technical expertise while contributing to a collaborative and dynamic team environment.
Key Responsibilities
Benefits
Key Responsibilities
- Administer and maintain IT infrastructure, including servers, networks, virtualization platforms (e.g., VMware)
- Manage, support & secure Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
- Monitor and maintain Windows Server environments (2016/2019/2022), including Active Directory, Group Policy, DNS, and DHCP.
- Install, configure, & perform system restores using Backup solutions (e.g. Veeam, Acronis)
- Provide technical support for end users—both remotely and on-site—including troubleshooting hardware, software, and application issues.
- Offer training and guidance on IT best practices, cybersecurity protocols, and effective use of IT systems and tools.
- Install, configure, and troubleshoot servers, workstations, hardware, and software applications.
- Implement and manage endpoint protection, email encryption, and device management using RMM
- Perform system monitoring, routine maintenance, and backup verification.
- Write and maintain scripts (PowerShell preferred) to automate tasks and improve system efficiency.
- Maintain accurate documentation of IT procedures, system configurations, and user support requests.
- Complete detailed work orders for all support incidents and service requests.
- Document IT processes, procedures, and troubleshooting steps to facilitate knowledge sharing.
- Strong technical knowledge of networks, Windows Server environments, and Microsoft 365 infrastructure.
- Experience with virtualization technologies (VMware, Proxmox preferred).
- Proficiency in managing Active Directory, Group Policy, and Windows-based services.
- Familiarity with modern security practices including endpoint management and email protection.
- Excellent troubleshooting, problem-solving, and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Scripting knowledge (PowerShell) is a strong asset.
- Commitment to documentation and process standardization.
- Minimum 4 years technology hands on support experience
- College Degree in IT Program or equivalent, and related previous experience
- Microsoft or CompTIA certifications (e.g., MCSA, Azure Fundamentals, CompTIA Security ).
- Experience with RMM Platform such as Kaseya, and documentation platform such as IT Glue
- Experience with Firewall Platforms such as Sonicwall
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Paid Holidays
Salary : $55,000 - $80,000