Sr. Dialer Technical System Administrator (Alveria/Noble)

Role Overview
This role supports banking related campaigns and provides technical support to multiple groups based in various locations.  The technical system administrator is a key part of the team, ensuring that dialer systems run efficiently, meet regulatory requirements, and support high‑volume call center operations. The Sr. Alvaria/Noble Dialer Technical System Administrator position is responsible for managing and maintaining enterprise-scale dialers, ensuring optimal performance, compliance, and integration with other systems. This role will identify and research data anomalies, partner closely with business leaders to understand day-to-day operations, and assess the impact of upcoming initiatives. Strong collaboration across business and technology teams is critical to success.
Key Responsibilities   

• Work closely with Alvaria vendor resources to perform system upgrades and enhancements.
• Make recommendations to improve call statistics and operational performance.
• Partner with teams to resolve production issues.
• Utilize advanced SQL to support forecasting, modeling, and performance optimization.
• Identify and communicate opportunities to improve service levels; recommend and drive solutions.
• Support business continuity events and provide after-hours and weekend support for releases and production changes.
• System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution.
• Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls.
• Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime.
• Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies.
• Additional duties as assigned.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 8 years of experience with call center outbound dialer technologies.
• Analytical & Problem‑Solving: Ability to interpret data, make data‑driven decisions, and troubleshoot complex systems.
• Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals.
• Strong troubleshooting background in contact center technologies, including Verint and Alvaria.
• Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required.
• Strong analytical and problem-solving skills, particularly in outbound dialer environments.
• Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect).
• 4 year of hands-on Linux OS experience (RHEL 7 preferred) with detailed knowledge of software installation and network troubleshooting.
• 2 years PostgreSQL and transact psql experience.
• Experience with ServiceNow, Archer, and Postgres databases.
• Experience with CyberArk preferred.
• Strong communication skills with the ability to lead discussions and host meetings.
• Ability to support production changes after hours, including nights/weekends, and participate in business continuity events.
• Working knowledge of Windo.s Server and Microsoft Internet Information Services.
• Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks.

Location: Pittsburgh, PA (relocation assistance is offered)

About Techstra Solutions 
Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: www.techstrasolutions.com