ServiceNow Platform Architect

Job Title: ServiceNow Platform Architect

Location: Warren, NJ(Hybrid)

Duration:12 Months

Position Overview

Everest is seeking an experienced ServiceNow Platform Architect Consultant to serve as a trusted technical advisor for its enterprise ServiceNow platform. The consultant will combine architecture, administration, governance, integration expertise, and stakeholder leadership to strengthen platform health, delivery quality, and long-term value.

Engagement Objective

Provide architecture leadership, platform governance, and operational oversight for Everest’s enterprise ServiceNow environment, ensuring the platform remains secure, scalable, compliant, and aligned with business priorities.

Key Consulting Responsibilities

• Serve as a hands-on ServiceNow architect and developer, personally designing, configuring, scripting, testing, troubleshooting, and implementing platform solutions in addition to providing technical leadership.
• Develop and maintain ServiceNow applications, workflows, Flow Designer automations, business rules, client scripts, script includes, UI policies, service catalog items, integrations, and other platform components using development best practices.
• Provide architecture leadership and governance for the ServiceNow platform, including technical standards, design principles, and future-state direction.
• Design, review, and implement platform workflows, integrations, customizations, and technical solutions for scalability, maintainability, and alignment with Everest ServiceNow Guiding Platform Principles.
• Provide technical oversight of managed service providers while directly contributing to development, code reviews, defect resolution, deliverable validation, deployment readiness, and adherence to platform standards.
• Lead and execute platform upgrade planning, release governance, environment management, code promotion, production deployment, cloning, and restoration activities.
• Perform advanced platform administration and operational support, including resolving incidents, problems, requests, vendor support cases, user and group access issues, roles, and access control lists.
• Monitor and troubleshoot platform health, performance, stability, security, and operational risk; implement corrective and preventive actions.
• Deliver continuous improvements focused on automation, service catalog experience, workflow efficiency, adoption, and reduction of technical debt.
• Configure and support CMDB governance, CSDM alignment, configuration data quality, certification, Discovery, Service Mapping, and asset management practices.
• Design, build, test, and support enterprise integrations using REST APIs, IntegrationHub, web services, JSON, XML, and related technologies.
• Ensure platform solutions align with SOX controls, audit requirements, security standards, internal policies, and regulatory obligations.
• Advise on the ServiceNow platform roadmap, license utilization, capacity planning, modernization opportunities, and investment optimization.
• Lead technical workshops, support project and enhancement scoping, create prototypes and proof-of-concept solutions, and communicate architecture decisions, risks, dependencies, and recommendations to stakeholders.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or an equivalent combination of education and relevant professional experience.
• 7 years of progressively responsible experience administering, engineering, and architecting ServiceNow platforms in enterprise environments.
• ServiceNow Certified System Administrator (CSA).
• Demonstrated expertise in ServiceNow ITSM, CMDB, Service Catalog, Asset Management, platform security, and workflow automation.
• Hands-on experience with JavaScript, ServiceNow scripting, Flow Designer, IntegrationHub, REST APIs, SOAP, JSON, XML, and enterprise integrations.
• Strong understanding of platform governance, upgrade strategy, release management, access controls, performance, and operational support practices.
• Ability to lead technical discussions, exercise independent judgment, and influence architecture decisions across business, technology, and vendor teams.
• Strong written and verbal communication, analytical, problem-solving, stakeholder management, and collaboration skills.

Preferred Qualifications:

·         ServiceNow Certified Implementation Specialist - ITSM, Certified Application Developer, or other relevant ServiceNow certifications.

·         Experience with Discovery, Service Mapping, ITAM, SAM Pro, HAM Pro, IRM, GRC, BCM, Performance Analytics, or related ServiceNow capabilities.

·         Knowledge of CSDM, CMDB governance, data certification, ITIL practices, and enterprise platform governance.

·         Experience delivering work in Agile or Scrum environments and mentoring less-experienced technical resources.

·         Expected Consulting Outcomes

·         Secure, stable, scalable, and supportable ServiceNow platform operations.

·         Consistent architecture and stronger governance of platform changes, integrations, and managed service delivery.

·         Improved automation, service experience, operational efficiency, and platform adoption.

·         Improved CMDB quality, CSDM alignment, data governance, and configuration management practices.

·         Reduced technical debt, operational risk, and avoidable customization.

·         Optimized licensing, platform investment, and alignment to the ServiceNow roadmap.

Engagement Profile

This engagement is suited for a senior ServiceNow professional who can provide strategic guidance while remaining hands-on in architecture, governance, administration, platform optimization, and enterprise delivery. The consultant must be able to translate technical decisions into measurable business, operational, security, and compliance outcomes.