What are the responsibilities and job description for the Reactive Operations Center (ROC) Technician position at TechSolutions, Inc.?
Tired of the same old, same old? Looking for a position that will allow you to show what you know?
TechSolutions has an immediate opening for an entry-level Reactive Operations Center (ROC) Technician working in an MSP environment. As a Managed Service Provider, TechSolutions is the IT department for our portfolio of commercial business clients. By joining our technical team, you will directly support a wide variety of systems and applications including Microsoft Windows servers, virtualization environments, cloud services, Microsoft 365, PCs, and MACs. You will regularly work with networking devices including firewalls, switches, routers, WAPs, printers, VoIP phones, etc.
We offer a complete benefits package including healthcare, dental, and vision. Additionally, our employees receive free life insurance, paid time off including holidays, and can participate in a company-matched 401k plan. We feel very strongly about education and learning and as a result, our technicians help each other grow and learn constantly … and when you are ready to take that certification exam, we pay for that as well.
Our ideal candidate will:
- Be a problem solver, a team player, and a clear communicator
- Be proactive toward acquiring new skills and knowledge
- Work directly with clients and vendors to achieve successful resolutions
- Work independently or on small teams to handle IT projects, deployments, and migrations
- Work remotely or onsite to meet our clients' IT needs and requirements
Minimum Qualifications: Must have a High School Diploma or GED and one year of technology experience. Local applicants only, no relocation available, no sponsorship available.
Preferred Qualifications: Experience with RMM and PSA tools, troubleshooting and maintenance of workstations, servers, switch hardware, firewalls, and TCP/IP.
If you have a team-based mentality, a winning attitude, and a passion for IT, we are anxious to speak with you. No phone calls please.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $22 - $26