What are the responsibilities and job description for the Helpdesk Consultant/Network Technician position at TechPossible?
Benefits:401(k) matchingDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & development TechPossible is seeking an experienced, hands-on Helpdesk Consultant to join our growing team. This role supports a wide range of clients and environments, performing both remote and onsite work. The ideal candidate has strong experience in desktop support, Office 365, IT infrastructure, low-voltage wiring, server support, and security camera systems. Essential Job Responsibilities: (Including but not limited to)Provide desktop and end-user support for Windows and macOS environmentsPerform network diagnostics and resolve connectivity issuesDocument configurations, changes, workflows, and processesInstall, configure, and maintain network infrastructure (switches, firewalls, access points, etc.)Deploy, troubleshoot, and support Windows and Linux serversHandle low-voltage wiring, including network cabling and terminationsInstall and configure IP-based camera systems and NVRsAssist with project deployments and onsite service callsRequired Qualifications:5 years of hands-on experience in a similar IT roleStrong desktop support skills (Windows 10/11, Office 365, printers, peripherals)Solid understanding of networking (VLANs, routing, switching, VPNs)Experience with server hardware, Active Directory, and virtualization (VMware/Hyper-V)Proficiency in network cabling and terminations (Cat5e/6/6A)Experience with IP security camera systemsAbility to lift equipment and work in attic/closet environments as neededStrong problem-solving skills and attention to detailValid drivers license and reliable transportationPreferred Skills: (Not Required)Firewall configuration experience (Fortinet, SonicWall, Cisco, etc.)Familiarity with backup systems, cloud services, and RMM toolsCertifications such as CompTIA Network , Security , or similarPrevious MSP experienceBenefits:Health Insurance TechPossible will pay 50% of the employees premium401k Contribution TechPossible will match employee contribution up to 3%Optional benefits: Dental, Vision, Accident, Critical Illness, Short Term Disability, and Life Insurance.Paid Time OffPaid HolidaysAccess to Employee Assistance ProgramCompany provided health club membershipTravel reimbursementOpportunities for professional development and certification supportSupportive, team-oriented work environment
Salary : $13 - $18