What are the responsibilities and job description for the Remote Call Center Supervisor position at TechOp Solutions International?
TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client.
Remote position, but candidate must reside in the Hampton Roads area
Duties:
Remote position, but candidate must reside in the Hampton Roads area
Duties:
- Participate in efforts to improve overall performance
- Supervise and manage overall contact center operations:
- Workforce Management and schedule management
- Quality assurance
- Performance management
- Reinforce training and coaching contact center agents
- Direct customer support, when needed
- Engage with client and respond to Government requests
- Other duties, as assigned
- HS diploma (or equivalent) is required.
- 4 years of contact center experience
- 2 years of contact center supervisor experience
- Must be able to obtain and maintain government agency suitability requirements as a condition of employment
- A reliable, hard-wired internet connection is required