Medical Scheduler

Position Title: Medical Imaging Scheduler / Receptionist
Department: Medical Imaging
Location: Alta Bates Summit Medical Center (Sutter Health)

POSITION SUMMARY

The Medical Imaging Scheduler/Receptionist provides comprehensive administrative, clerical, and scheduling support in a high-volume outpatient imaging center. This position ensures efficient patient flow, accurate scheduling across imaging modalities, timely insurance/authorization completion, and exceptional customer service for patients, providers, and internal staff.

This role requires direct prior experience in a radiology/imaging department and hands-on Epic experience used specifically for imaging scheduling and/or patient access workflows. Candidates without these elements will not be considered.

REQUIRED EXPERIENCE — NON-NEGOTIABLE

Vendors must screen for all of the following before submission:

1. Specific Epic Experience (Must-Have)

Candidate must have direct, hands-on Epic experience used for:
Imaging scheduling Registration
Order verification Work queues, referrals, or radiology workflows

Generic “EMR experience” is not sufficient.

2. Radiology Department Experience (Must-Have)

Minimum 6 months experience in a diagnostic imaging department, such as:
X-ray Ultrasound
Mammography CT / MRI
Interventional Radiology (IR) if imaging scheduling duties were included

Must show clear exposure to imaging workflows, terminology, and department operations.

3. Imaging Scheduling Experience (Must-Have)

Must have scheduled diagnostic imaging procedures using Epic or other RIS/PACS-associated systems.

Must demonstrate experience with:
Reviewing imaging orders/referrals Understanding prep requirements (e.g., NPO instructions)
Coordinating multiple modalities Managing high-volume phones/queues

General medical office scheduling alone is not acceptable.

4. Patient-Facing Experience (Must-Have)

Front desk, phones, check-in/check-out, and handling patient concerns must be demonstrated.

PRIMARY RESPONSIBILITIES

Schedule imaging procedures across multiple modalities (ultrasound, mammography, x-ray, bone densitometry, etc.) using Epic.

Provide front desk reception and greet patients professionally.

Verify insurance eligibility and benefits; obtain prior authorizations when required.

Inform patients of preparation requirements and financial responsibility.

Request and obtain prior imaging, CDs, reports from referring offices or external facilities.

Manage multi-line phone systems and respond to patient and provider inquiries.

Ensure accurate data entry, maintain confidential records, and update patient information.

Support technologists, radiologists, and supervisors with daily administrative tasks and departmental workflows.

Participate in quality improvement, compliance, and staff development activities.

Maintain a clean, organized workspace and waiting area.

EDUCATION REQUIREMENTS

High School Diploma or GED required.

PREFERRED EXPERIENCE

(Not required but strongly desired)

2 years as a medical receptionist or scheduler in a radiology/imaging environment.

Familiarity with radiology terminology, exam prep requirements, and imaging workflow concepts.

Experience coordinating care across multiple specialties or modalities.

SKILLS & QUALIFICATIONS

Proficiency in Epic (Radiology/Access workflows).

Strong communication and customer service skills.

Accuracy and attention to detail in a fast-paced environment.

Ability to prioritize and multitask.

Professional, team-oriented, and reliable work style.

Ability to follow standardized procedures and written instructions.

VENDOR SCREENING INSTRUCTIONS

Submit only candidates who meet ALL of the following:
? Epic experience clearly shown in the resume (not just listed in skills)
? Radiology/imaging department work history
? Imaging scheduling experience (multi-modality preferred)
? Patient-facing background

Job Type: Contract

Pay: $24.00 - $25.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $24 - $25