What are the responsibilities and job description for the Windows, iOS support - Hybrid - Contact - Washington, DC - B3881B position at Technovision, Inc.?
Our direct client is looking for Windows, iOS support for a Hybrid Contract position in Washington, DC.
NOTE: Candidates will be expected to report on-site 3 days per week (hybrid schedule that is subject to change)
Job Description:
- Provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the OCFO and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems.
Duties & Responsibilities:
- Respond to service requests and service incidents reported by OCFO staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.
- Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.
- Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
- Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
- Interact with network team and application development teams to restore services and/or identify and correct issues.
- Simulate or re-create user problems to resolve incidents.
- Recommend system modifications to reduce user problems and service incidents.
Skill Matrix:
- Experience providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; - Required
- Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management; - Required
- Experience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; - Required
- Experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. - Required
- ITIL v4 Foundation - Required
- CompTIA A - Required
- Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; - Plus to have
- Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. - Plus to have
Question 1: Is your candidate willing and able to report on-site to DC office 3 days/week? On-site requirements can be subject to change.
Location: Hybrid, 1101 4th St. SW, Washington DC 20004
Type: Contract
Please send resume to "jobs at etechnovision dot com" with B3881B in Subject for immediate consideration.