Product Analyst

Must Have Qualifications: 2-4 years of relevant experience in product development, with

proficiency in creating user stories, writing acceptance criteria, and conducting testing and

documentation. Experience with Atlassian tools and strong communication skills for engaging with

stakeholders and users are also essential.

The Product Analyst will be part of the Technology team, supporting product delivery

and business transformation for the Multifamily function for the Capital Markets business line. This

role partners closely with Product Owner, delivery teams, and stakeholders to help clarify needs,

translate them into well-defined requirements, and measure outcomes.

Your work supports decision-making and execution across three primary areas:

Customer & process understanding: Support Product Owner to partner with internal and external

customers to understand needs and operational workflows and translate them into clear

requirements and insights.

Strategy-to-execution support: Help connect business strategy to backlog refinement by providing

analysis, sizing inputs, and outcome visibility.

Representation & partnership: Serve as a key contributor and subject matter resource for

Multifamily Technology, including coordination with connected teams.

Qualifications:

• Bachelor’s degree in Business, Computer Science, Engineering, or related field (or

equivalent experience)

• 2 - 4 years of experience in product /business analysis, product operations, or a related role

supporting technology delivery.

• Proficient with Atlassian software suite (Jira, Confluence) or similar agile management

tools.

• Experience working with agile delivery teams (Scrum, Kanban, etc.) and supporting backlog

refinement, business process documentation and requirements management.

• Strong analytical, strategic, and problem-solving skills; able to use data and stakeholder

input to inform recommendations.

• Strong written and verbal communication skills, including ability to facilitate working

sessions and document outcomes clearly.

• Comfortable operating in ambiguous environments with flexibility to manage multiple

concurrent priorities.

• Experience in the mortgage, real estate, or broader financial services industry is required.

Keys to Success in this Role:

• Strong partner to Product Leadership: Provide proactive support on requirements clarity, stakeholder alignment, and delivery execution—helping translate direction into clear team-

level work.

• Outcome-driven mindset: Identify opportunities to modernize processes, simplify

experiences, and improve speed-to-value through practical improvements.

• Support responsible AI adoption: Help identify and document use cases where AI can

improve decision-making, automation, customer experience, and operational efficiency—

while ensuring governance, risk, and control expectations are considered.

• Relentless focus on customer value: Advocate for customer needs, validate assumptions

through feedback loops, and help ensure delivered capabilities solve real problems.