Field Technician I - Orlando, FL

Job Title: Tier 1 Field Tech

Job Status: Exempt/Full-Time

Location: Orlando, FL

Job Description:

TheTier 1 Field Tech will be responsible for onsite and remote technical support.They will be responsible for installing, configuring, troubleshooting, andmaintaining various hardware and software systems, including but notlimited to: network hardware, access points, projectors, doc cams, andcharging carts. The Tier 1 Field Tech will work closely with the Tier 2 and 3techs to resolve more complex issues.

PrimaryResponsibilities:

• Provide onsite and remote technical support to clients
• Install and configure various hardware and software systems, including networkhardware, access points, projectors, doc cams, and charging carts
• Diagnose minor A/V issues such as HDMI, projectors, doc cams
• Handle help desk tickets and escalate issues to higher tier techs as needed
• Provide excellent customer service and technical support
• Ensure proper documentation and communication of all client interactions andresolutions
• Work closely with other techs to resolve complex technical issues
  
  

Skillsand Qualifications:

• High school diploma or equivalent;
• 1-2 years of experience in a technical support role
• Technical knowledge of Google Workspace, Microsoft 365, Macs, PCs, andChromebooks
• Ability to identify network hardware, including switches, racks, firewalls,patch panels, and fiber
• Ability to lift up to 50 pounds and stand on feet for long periods of time
• A valid driver's license
• Excellent communication and customer service skills
• Professional appearance and demeanor
• CompTIA A certification is preferred
  
  

Additional Requirements:

• Availability to work onsite at clients 70% of the time and remotely 30% of thetime
• Ability to work occasional evenings and weekends as needed
• Willingness to participate in an on-call rotation
  
  

Thisis a full-time, exempt position with a regular schedule of 8-5, Monday throughFriday. However, the Tier 1 Field Tech may be required to work outside ofthese hours on occasion, such as during large project rollouts or systememergencies. We strive to provide a work-life balance for all ouremployees and will provide a company car and cell phone for work use.

Other Duties

Pleasenote this job description is not designed to cover or contain a comprehensivelisting of activities, duties or responsibilities that are required of theemployee for this job. Duties, responsibilities, and activities may changeat any time with or withoutnotice.