Tier 3 Systems Engineer

Job Title: Tier 3 System Administrator 

Status: Exempt/Full-Time

Job Description:

The Tier 3 System Administrator will play a critical role in designing, implementing, and maintaining our clients' IT infrastructure. This position requires a strong understanding of systems, servers, and storage solutions, as well as experience in cloud services such as Microsoft Azure, Google Workspace, and AWS. The ideal candidate will have at least 5-10 years of experience in the field, as well as a bachelor's degree in information technology or equivalent experience.

Primary Responsibilities:

• Provide advanced IT troubleshooting and support for our clients' system-related issues, including Microsoft Windows (All Versions), Mac OSX, Windows Server (All Versions), SQL Server, MS Exchange, Active Directory, Terminal Services, Microsoft Azure, VMWare, and various networking protocols such as VPN, TCP/IP, etc.

• Assist with the planning and implementation of infrastructure for organizations, including storage solutions, networking equipment such as wireless network design, switches, routers, and other networking hardware.

• Provide break-fix support, such as hardware replacement, operating system reinstalls, virus and malware removal, and other hardware maintenance.

• Provide managed services to clients using our Managed Services platforms.

• Assist with the rollout of large projects, including installing computers, networking equipment, server and storage solutions, and more.

• Communicate complex technology to customers in person and over the phone in layman's terms.

• Coordinate with Sales Staff and Management, as well as other technical staff on project planning and implementation.

• Troubleshoot and diagnose problems on systems, servers, and storage solutions.

• Ensure the security and integrity of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.

• Perform disaster recovery functions for supported clients.

• Practice system asset management, including maintenance of inventory and related documentation and technical specifications information.

• Research emerging products, services, protocols, and standards in support of systems software procurement and development efforts.

• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.

Qualifications:

• Bachelor's degree in Information Technology or equivalent training, education, or experience.

• At least 5-10 years of experience in a high-speed, fast-paced, and ever-changing IT field.

• Experience with Windows Server environments, Mac OSX, Azure, Citrix, VMWare, and cloud service design and deployments.

• Knowledge of scripting with Windows/Mac environments.

• Familiarity with Linux.

• Excellent communication skills, both verbal and written.

• Strong follow-through and attention to detail.

• Ability to interact at all levels of management internally and with customers, employees, and suppliers.

• Professional appearance and demeanor.

• Must be able to multi-task and manage time among clients.

• Flexibility and ability to prioritize and switch between projects quickly.

• Takes initiative and doesn't need constant instruction.

• A natural troubleshooter with the ability to diagnose and solve problems on systems, servers, and storage solutions.

• Advanced networking troubleshooting experience.

On-Call and Work Flexibility:

This is a full-time, exempt position with a regular schedule of 8-5, Monday through Friday. However, the Tier 3 System Administrator may be required to work outside of these hours on occasion, such as during large project rollouts or system emergencies. This role may also be part of an on-call rotation, in which they will be available to provide after-hours support to clients. We strive to provide a work-life balance for all our employees, and work with them to accommodate their scheduling needs as much as possible while meeting the needs of our clients. We understand that unexpected events can occur in both personal and professional lives, and we do our best to be flexible and understanding. Our company culture values a positive attitude, a strong work ethic, and a commitment to delivering exceptional customer service. As part of a team-oriented environment, the Tier 3 System Administrator will work closely with other technical staff, management, and clients to ensure successful project planning and implementation.