What are the responsibilities and job description for the Customer Service Specialist position at Technology Hub Inc?
Job Description:
As a Customer Service Representative (CSR), you will be the first point of contact for our customers, delivering timely, accurate, and professional support. You’ll handle inquiries, process orders, and collaborate with internal teams to ensure a seamless customer experience. This role is ideal for someone who is detail-oriented, tech-savvy, and passionate about helping others.
Key Responsibilities
- Respond to customer inquiries via phone and email with professionalism and empathy
- Process orders, quotes, returns, and vendor setups using ERP and CRM systems
- Provide accurate information about products, services, and order status
- Maintain detailed and up-to-date customer records in the CRM system
- Troubleshoot and resolve customer issues or escalate when necessary
- Collaborate with internal departments to ensure timely resolution of customer needs
- Stay informed about company products, services, and promotions
- Contribute to a positive and team-oriented work environment
Qualifications
- 3-5 years of experience in a customer service or support role
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office and CRM/ERP systems (Salesforce and SAP preferred)
- Ability to multitask and prioritize in a fast-paced environment
- High attention to detail and a customer-first mindset