What are the responsibilities and job description for the Information Technology System Technician-Technology Pos#30014972 position at TECHNOLOGY & COMMUNICATION SER?
Job Summary/Definition
Under the direct supervision of the Director, Information Systems Technology; the Information Technology System Technician is responsible for supporting various enterprise-wide software systems and databases, associated software components, and core curriculum software programs. This position will perform a variety of moderately complex information technology support duties including Level One helpdesk support and troubleshooting, and training to ensure a smooth delivery of technology services as well as clerical support duties.
Examples of Duties/Responsibilities
- Provide a customer service-oriented level of support for district technology users, parents and outside agencies; act as a liaison for computer operations; communicate, resolve, and/or initiate the resolution of problems and concerns.
- Prepare and conduct training for district personnel in the use of various district technology systems and prepare written training documents in accordance with the Department Supervisor’s training plan.
- Prepare a variety of reports, analyses, and statistical documents.
- Facilitate communication of proper procedures to school sites.
- Participate in and support the Student Registration process.
- Manage and monitor all aspects of student records including creating class lists and courses in the Student Information System ensuring data accuracy.
- Work with other school and department staff to collect, input, submit, manage, reconcile, verify and extract data in various database software systems, including CalPADs and other related data collection systems in accordance with all local, state, and federal requirements, working closely with other school or department staff to ensure timely submission, accuracy and accessibility.
- Create and manage both staff and student user accounts in various software systems.
- Assist in the preparation of information for publication for the District's communication services.
- Assist in the development of standards, policies, and procedures related to maintaining district data.
- Monitor and maintain records for the Technology Department budget, including making purchases and preparing requisitions.
- Manage technology inventory, including ordering, storing and distribution of supplies, material and equipment.
- Perform a variety of responsible secretarial and clerical duties including handling materials of a confidential nature.
- Perform related duties as assigned.
Qualifications Guide
Knowledge of:
- Modern technology, including computer proficiency, daily use of common software and desktop publishing techniques and systems.
- Principles of database maintenance including data verification, reconciliation, extraction and manipulation.
- Principles of electronic data entry and data record handling.
- Interpersonal skills including tact, courtesy, and patience.
- Oral and written communication skills.
Ability to:
- Interact positively with schools and the community.
- Handle a multitude of responsibilities with minimal supervision.
- Problem-solve and research complex problems, where multiple sources are referenced for resolution.
Training/Education and Experience
Education: High school graduation and any combination equivalent to completion of a two-year technology-related major.
Experience: and two years of responsible experience with record-keeping, word processing, database, spreadsheet, desktop publishing, diagnostic, e-mail and internet applications in a networked environment with increasingly responsible clerical or secretarial experience in a technology environment.
Licenses:
- Microsoft Office User Specialist (MOUS) certification, highly desirable.
- Must hold a valid California driver’s license and have personal transportation available (mileage reimbursement) and the ability to meet and maintain district insurance eligibility
Working Conditions/ Physical Requirements
Environment:
Indoor office environment
Driving a vehicle to conduct work
Physical Abilities:
The usual and customary methods of performing the job's functions require the following physical demands: Hearing, speaking and seeing to perform assigned activities, occasional lifting, carrying, pushing, and/or pulling; some stooping, kneeling, reaching, crouching, and/or crawling; and significant fine finger dexterity. Generally, the job requires 60% sitting, 15% walking, and 25% standing, the job is performed in a clean atmosphere.
MUST ATTACH REQUIRED DOCUMENTATION (TRANSCRIPTS, DEGREE, ETC.) FOR APPLICATION TO BE CONSIDERED COMPLETE.
Work Year
12 months / 8.0 hours
7:00 am-3:30 pm
Salary Classification: 29.5
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