What are the responsibilities and job description for the Sales Support Representative position at Technologent?
The Opportunity: We are seeking a Sales Support Representative to provide comprehensive operational and administrative support to our sales organization. This role is critical to ensure smooth sales operations, accurate order processing, and exceptional customer service.
The ideal candidate is detail-oriented, proactive, and highly organized — someone who thrives in a fast-paced environment and enjoys collaborating with cross-functional teams to enable sales success and enhance customer experience.
Sales Operations & Administration
Technologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.
Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support.
The ideal candidate is detail-oriented, proactive, and highly organized — someone who thrives in a fast-paced environment and enjoys collaborating with cross-functional teams to enable sales success and enhance customer experience.
- Role: Sales Support Representative
- Experience: 3-5 Years
- Work Location: Las Vegas, NV
- Project Duration: Full Time
Sales Operations & Administration
- Support the sales team with administrative tasks, including order processing, CRM data maintenance, and inventory tracking.
- Prepare and manage sales reports, presentations, and documentation to ensure accurate tracking of sales activity and performance.
- Assist in contract reviews and documentation to ensure compliance with company policies and customer expectations.
- Respond to customer inquiries, provide product information, and ensure timely resolution of issues.
- Coordinate with internal teams to ensure accurate and timely order fulfillment and customer satisfaction.
- Prepare accurate and competitive quotes and proposals, incorporating proper pricing, terms, and conditions.
- Collaborate with sales and finance teams to ensure consistency and compliance in proposal submissions.
- Generate and analyze sales reports to monitor KPIs, identify trends, and provide actionable insights.
- Assist in developing sales forecasts and contribute to the preparation of annual sales budgets.
- Work closely with marketing, logistics, finance, and other departments to ensure seamless execution of sales activities.
- Provide ongoing support to sales representatives in the use of CRM and sales enablement tools.
- Conduct or coordinate training sessions for the sales team on new tools, processes, or product updates.
- Gather market intelligence on industry trends, competitor activities, and customer preferences.
- Support the sales team in developing targeted strategies to improve performance and customer engagement.
- Proven experience in sales support or customer service within a fast-paced, team-oriented environment.
- Familiarity with NetSuite, CRM platforms, and other sales tools preferred.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Excellent verbal and written communication skills; able to interface effectively with customers and internal teams.
- Analytical mindset with the ability to interpret data and provide insights for sales growth.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and other productivity tools.
- Understanding of Technologent’s product and service offerings a plus.
- Candidates must have proven industry experience and have previously held similar roles with an IT Reseller, Distributor, or Manufacturer.
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum 3 years of experience in sales support, sales operations, or a related function.
Technologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.
Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support.
