What are the responsibilities and job description for the Jira Cloud Administrator position at Technologent?
The Opportunity: We are seeking a Jira Cloud Administrator to support and optimize enterprise Agile tooling across a large, global technology organization. This role focuses on administering and enhancing Atlassian Cloud platforms, primarily Jira Cloud and Confluence Cloud, to support scaled Agile delivery and improve the developer and product team experience.
The ideal candidate is a hands-on Jira expert with experience managing enterprise-scale environments, implementing complex workflows, and supporting governance requirements in regulated or highly structured organizations.
Technologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.
Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support.
The ideal candidate is a hands-on Jira expert with experience managing enterprise-scale environments, implementing complex workflows, and supporting governance requirements in regulated or highly structured organizations.
- Role: Jira Cloud Administrator
- Experience: 3–5 Years
- Work Location: Phoenix, AZ
- Project Duration: 12 Month Contract
- Administer and configure Jira Cloud (Jira Software and Jira Service Management) and Confluence Cloud environments supporting multiple teams and business units
- Partner with Product Owners, Scrum Masters, Release Train Engineers, and engineering teams to implement Jira structures aligned with Scaled Agile (SAFe) and enterprise Agile frameworks
- Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards to support portfolio and team-level reporting
- Manage user access, roles, and permissions through Atlassian Access and enterprise identity integrations
- Implement and maintain automation rules and integrations with platforms such as Slack, GitHub, and ServiceNow
- Ensure platform governance and configuration standards align with enterprise security and compliance requirements
- Provide Tier 2 / Tier 3 technical support for Jira and Confluence users across the organization
- Develop documentation, training materials, and best practices to improve platform adoption and consistent usage
- Support platform upgrades, testing, and change management activities for Atlassian Cloud services
- Assist with adoption of new Atlassian capabilities, including AI-enabled platform features
- 3–5 years of experience administering Jira (including Jira Cloud) within enterprise environments
- Strong understanding of Agile, Scrum, and SAFe methodologies
- Proficiency in JQL, workflow configuration, and Jira automation
- Hands-on experience managing Atlassian Cloud administration, including permissions, global settings, and user management
- Experience supporting large user populations (enterprise-scale environments)
- Strong communication skills with the ability to support both technical teams and business stakeholders
- Experience operating in governed or regulated environments
- Atlassian certifications such as ACP-120 (Jira Administration for Cloud) or ACP-620 (Managing Jira Projects for Cloud)
- Experience with ScriptRunner, Automation for Jira, or Jira Service Management
- Familiarity with integrations between Jira and analytics/reporting tools such as Power BI or Tableau
- Experience working with Atlassian REST APIs or scripting (Python, Groovy, JavaScript)
- Exposure to enterprise change management or identity/security platforms
Technologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.
Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support.