What are the responsibilities and job description for the Jira Cloud Administrator position at Technologent?
The Opportunity: We’re seeking a Jira Cloud Administrator to support and enhance enterprise Agile tooling across our client’s large-scale environment. This individual will configure, optimize, and govern Jira Cloud to meet the needs of diverse Agile teams, while ensuring alignment with organizational standards, security requirements, and best practices. They will work closely with cross-functional stakeholders to deliver scalable workflows, automation, and integrations that improve the overall developer and delivery experience.
Technologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.
Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support.
- Role: Jira Cloud Administrator
- Experience: 6-9 Years
- Work Location: Phoenix, AZ
- Project Duration: 12 Month Contract
- Administer and configure Jira Cloud (Software Service Management) and Confluence Cloud across multiple business lines.
- Implement Jira structures aligned with scaled Agile frameworks and enterprise Agile standards.
- Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards.
- Manage user access, roles, and permissions through Atlassian Access and SSO identity platforms.
- Create and maintain automation rules and integrations (Slack, GitHub, ServiceNow).
- Ensure configurations align with security, audit, and governance requirements.
- Provide Tier 2/3 technical support for Jira Cloud and Confluence Cloud users.
- Develop documentation, training materials, and best-practice guidelines.
- Participate in Atlassian Cloud upgrades, testing, and change management processes.
- 3–5 years of Jira Administration experience (including Jira Cloud) in a large enterprise.
- Strong understanding of Agile, Scrum, and SAFe.
- Proficient in JQL, Jira automation, and project configuration.
- Hands-on experience with Atlassian Cloud admin: user management, permission schemes, global settings.
- Experience supporting large user populations (5,000 preferred).
- Strong communication and documentation skills.
- Experience in governed or regulated industries (financial services, banking, fintech) preferred.
- Atlassian certifications (ACP-120, ACP-620).
- Experience with ScriptRunner, Automation for Jira, and Jira Service Management.
- Experience integrating Jira Cloud with analytics/reporting tools (Power BI, Tableau).
- Familiarity with Atlassian REST APIs or scripting (Python, Groovy, JavaScript).
- Exposure to Change Management, IIQ, and enterprise security compliance.
Technologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.
Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support.
