What are the responsibilities and job description for the Technical Trainer Cloud & Contact Center Technologies position at Technogen, Inc.?
Job Details
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100 projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Job Position: Technical Trainer Cloud & Contact Center Technologies
Location: Seattle,WA-100% Travel (Onsite at Tribal Community Facilities)
Location: Seattle,WA-100% Travel (Onsite at Tribal Community Facilities)
Role Overview:
The Technical Trainer will lead a 12-week, in-person, instructor-led training program designed to uplift underserved communities by preparing students for Amazon Connect, AWS Fundamentals, Google Cloud Platform Associate-Level Certifications, and essential coding and cloud operations skills.
The trainer will deliver structured curriculum, assess students, guide hands-on labs, and prepare participants for real-world Level 3 support and engineering roles at large enterprises.
This role requires a passionate educator with strong technical depth in AWS/Google Cloud Platform and the ability to teach foundational and intermediate skills to students with minimal existing experience.
Key Responsibilities:
Training Delivery
- Conduct daily onsite classroom training Monday Friday at tribal community sites
- Teach foundational programming (Python or JavaScript), cloud fundamentals, and Amazon Connect architecture
- Deliver Google Cloud Platform certification prep (Associate Cloud Engineer) and AWS foundational content
- Lead hands-on labs, real-world simulations, and capstone projects
- Prepare students for certification exams and internal assessments
Curriculum & Instructional Activities
- Customize content based on student progress and learning modalities
- Provide weekly scoring, performance tracking, and progress reports
- Support students with supplemental materials, homework review, and mentoring
Program & Cohort Management
- Work closely with TechnoGen & CloudEmpower leadership to ensure successful cohort outcomes
- Assist with background check coordination, certification scheduling, and candidate documentation
- Work on-premises at designated tribal locations; housing and per diem provided
Travel
- 100% travel required trainer will fly to each cohort location and stay onsite for the full duration (housing provided)
- Must be comfortable staying in tribal community accommodations (often connected to local casinos)
Required Skills & Experience:
Technical Qualifications
- 5 years of experience in one or more of:
- Amazon Connect (L3 support, configuration, call flows, Lambda integrations, etc.)
- AWS cloud engineering (IAM, Lambda, S3, networking basics)
- Google Cloud Platform Associate Cloud Engineer level knowledge.
-
- Ability to teach programming basics (Python or JavaScript preferred).
- Experience with contact center technologies, APIs, and cloud integrations is a strong plus.
Training & Instructional Qualifications
- 2 years as a Technical Trainer, Instructor, Bootcamp Educator, or Corporate L&D Specialist.
- Ability to teach beginner-to-intermediate learners with patience and strong communication skills.
- Experience designing or modifying curriculum is highly desirable.
Soft Skills
- Strong communication and classroom leadership.
- Ability to motivate non-traditional learners.
- Empathy, patience, and adaptability.
- Cultural awareness when working with tribal communities.
Ramu Brahmarowthu
Talent Workforce specialist
Talent Workforce specialist
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.