Amazon Connect Trainer

Position: Technical Trainer – Cloud & Contact Center Technologies

Location: Seattle,WA-100% Travel (Onsite at Tribal Community Facilities)

Duration: Full-Time

Role Overview:

• The Technical Trainer will lead a 12-week, in-person, instructor-led training program designed to uplift underserved communities by preparing students for Amazon Connect, AWS Fundamentals, GCP Associate-Level Certifications, and essential coding and cloud operations skills.
• The trainer will deliver structured curriculum, assess students, guide hands-on labs, and prepare participants for real-world Level 3 support and engineering roles at large enterprises.
• This role requires a passionate educator with strong technical depth in AWS/GCP and the ability to teach foundational and intermediate skills to students with minimal existing experience.

Key Responsibilities:

Training Delivery

• Conduct daily onsite classroom training Monday–Friday at tribal community sites
• Teach foundational programming (Python or JavaScript), cloud fundamentals, and Amazon Connect architecture
• Deliver GCP certification prep (Associate Cloud Engineer) and AWS foundational content
• Lead hands-on labs, real-world simulations, and capstone projects
• Prepare students for certification exams and internal assessments
• Curriculum & Instructional Activities
• Customize content based on student progress and learning modalities
• Provide weekly scoring, performance tracking, and progress reports
• Support students with supplemental materials, homework review, and mentoring
• Program & Cohort Management
• Work closely with TechnoGen & CloudEmpower leadership to ensure successful cohort outcomes
• Assist with background check coordination, certification scheduling, and candidate documentation
• Work on-premises at designated tribal locations; housing and per diem provided
• Travel
• 100% travel required – trainer will fly to each cohort location and stay onsite for the full duration (housing provided)
• Must be comfortable staying in tribal community accommodations (often connected to local casinos)

Required Skills & Experience:

Technical Qualifications

• 5 years of experience in one or more of:
• Amazon Connect (L3 support, configuration, call flows, Lambda integrations, etc.)
• AWS cloud engineering (IAM, Lambda, S3, networking basics)
• GCP Associate Cloud Engineer–level knowledge.
• Ability to teach programming basics (Python or JavaScript preferred).
• Experience with contact center technologies, APIs, and cloud integrations is a strong plus.

Training & Instructional Qualifications

• 2 years as a Technical Trainer, Instructor, Bootcamp Educator, or Corporate L&D Specialist.
• Ability to teach beginner-to-intermediate learners with patience and strong communication skills.
• Experience designing or modifying curriculum is highly desirable.
• Soft Skills
• Strong communication and classroom leadership.
• Ability to motivate non-traditional learners.
• Empathy, patience, and adaptability.
• Cultural awareness when working with tribal communities.