Manager, Business Operations Systems

Title: Manager, Business Operations Systems
FLSA Status: Salaried, Exempt
Office Location: Twinsburg, OH (full time, on-site position)

POSITION SUMMARY:
Join us in a fast-growing industry, collaborating within a global network of world class professionals where our culture and entrepreneurial way of working sets us apart. We are growing our business and are driving window market transformation towards more comfortable, sustainable and resilient buildings.

We are seeking a process-driven leader, with the ability to lead multiple teams and functions, to help optimize our North America’s business management systems. This role is critical to the success of the business, to ensure our systems management team and company processes directly support the sales and operations teams and short- and long-term organizational goals. The ideal candidate will have experience leading strategic change management and continuous improvement initiatives across technical, manufacturing environments, scaling processes and leading teams to meet market sales and operational goals.

YOUR RESPONSIBILITIES
Operational Systems & Process Ownership:

• Develops and executes strategies to optimize the business systems and processes, ensuring alignment with Technoform’s vision, philosophy, and regional objectives
• Leads cross-functional change management to streamline technical sales cycles, enhance quality controls, and eliminate process redundancy.
• Establishes and monitors performance metrics (KPIs) for systems teams to ensure data-driven decision-making across the organization.
• Provides strategic direction and mentorship to team members on ways to improve operational efficiency, manage risk, and streamline performance.
• Provides mentorship and guidance to team members, fostering a culture of collaboration, accountability, and continuous improvement
• Manages external resources and contracts to evaluate and measure ROI on service delivery and outcomes for all systems team vendors and resources ie. Administrative technologies and platforms, legal counsel, consultants).
• Develops others and leads with Technoform’s Values, Philosophies and Principles, maintaining a culture and team-based environment of open communication, mutual respect, entrepreneurship, and shared accountability.

Financial & Business Administration (G&A):

• Owns the budgeting, financial planning, and analysis (FP&A) systems to ensure total fiscal accountability and alignment with long-term growth.
• Leads annual business planning, sales forecasting, and budget development for the North American region.
• Oversees global regulatory compliance and quality management systems while managing external partnerships with legal, financial, and consulting firms. Directs budgeting, financial planning processes to ensure alignment with business goals.

Operational Excellence:

• Ensures all regional administration systems operate effectively, efficiently, and in compliance with Technoform’s regulatory and group-wide global requirements.
• Collaborates globally across the Technoform network to leverage synergies, support or lead group-wide initiatives, and efficient planning and reporting.
• Leads cross-functional transformational change management projects to minimize economic risk, streamline internal and external customer processes, improve quality while reducing complexity and redundancy.
• Establishes, monitors, and reports on key performance indicators (KPIs) for systems management team to evaluate performance and inform team decision-making.

YOUR QUALIFICATIONS

• Bachelor’s degree in finance, business administration, industrial engineering, or a related field is required; MBA is preferred.
• 5-7 years of progressive leadership experience in financial planning, SG&A continuous improvement with a focus on optimizing business management systems and workflows.
• Must have prior responsibility for regional SG&A annual planning and budgeting processes for multiple sites and/or business segments serving as an internal partner and resource to team leaders with their annual planning processes.
• Seasoned leader with the ability to coach cross-functional teams and manage through industry, technological, and economic changes.
• Knowledge and prior experience of working within global regulatory compliance requirements or global quality management systems are required.
• Demonstrates collaborative leadership, working within and across teams, in a process-oriented organization, to accomplish results.

YOUR OPPORTUNITIES

• We offer you a diverse range of leadership responsibilities in a dynamic team setting that will help you to gain experiences in a range of areas, which also allows you to identify and deepen your expertise in your area of interest.
• You will have the opportunity to broaden your skill sets by gaining exposure to, and develop capabilities in, other business processes.
• You will be operating in a true entrepreneurial environment built on individual and team ownership with a self-starter perspective.
• To work for an organization which is supported by a model for flexible work time to create a work-life balance.
• Contribute and grow in a fast-paced manufacturing company focused on innovation and growth.