What are the responsibilities and job description for the Senior Manager, Cloud Engineering and Infrastructure position at Technocrats Domain, Inc.?
Senior Manager, Cloud Engineering and Infrastructure
Date: Aug 13, 2026
Location(s): Libertyville, IL, US, 60048-3781---4 days onsite
Client operates in a hybrid work environment. Associates are requirements are required to be onsite a minimum of 4 days per week.
Summary
The Senior Manager, Cloud Engineering and Infrastructure leads the strategy, engineering standards, and operational excellence for global hybrid infrastructure across data centers, co-location environments, cloud platforms, and related enterprise services. This role manages a global engineering team accountable for reliability, scalability, performance, security, resilience, and cost effectiveness in support of manufacturing, R&D, commercial, and corporate operations.
Responsibilities
Lead and develop a global Infrastructure & Cloud Engineering team; establish operating models, engineering standards, documentation, escalation paths, and performance expectations for 24x7x365 support.
Own strategy, architecture alignment, lifecycle management, and modernization for compute, virtualization, storage/backup, Azure, data center, Microsoft 365 dependencies, and related hybrid platforms.
Drive platform reliability through SLAs/SLOs, KPI reporting, observability, capacity/performance management, patching, backup, vulnerability remediation, and configuration compliance.
Lead major incident response and problem management; ensure effective triage, communications, root cause analysis, corrective actions, and post-incident learning.
Advance automation, infrastructure-as-code, configuration management, and repeatable deployment patterns to improve delivery speed, consistency, and operational efficiency.
Partner with Cybersecurity to maintain secure-by-design infrastructure, hardening standards, access controls, vulnerability management, audit readiness, and compliant operations.
Own disaster recovery and resiliency planning for critical platforms, including runbooks, testing, RTO/RPO reporting, and remediation plans.
Manage strategic vendors, budgets, demand forecasts, cloud/infrastructure cost optimization, and executive communication of platform health, risks, roadmaps, and trade-offs.
Communicate effectively with associates, leaders, and suppliers regarding infrastructure performance, incidents, risks, and priorities.
Participate in incident response, problem management, escalation calls, and after-hours support as needed.
Review technical documentation, vendor materials, and industry updates to remain current on infrastructure practices.
Travel by plane or automobile as required, typically 10% or less.
Essential Functions of the Role
Vision-setting and alignment with business strategy.
High-level decision-making and resource allocation.
Oversight of compliance, risk, and organizational culture.
Communicate effectively via email, phone, and virtual platforms.
Collaborate across departments to support organizational goals.
Serve as a point of contact for internal and external stakeholders.
Maintain and analyze data using tools like Excel, SAP, or HRIS systems.
Prepare reports and dashboards for internal stakeholders.
Demonstrate initiative in identifying process improvements or automation opportunities.
Manage multiple priorities and deadlines in a fast-paced environment.
Education & Work Requirements
- Bachelor’s Degree with 12-15 years of related experience
Education & Work Preferences
- Bachelor’s degree in information technology, Computer Science, or related field; or equivalent combination of education and experience.
- Minimum 12 years of progressive IT experience, including 8 years supporting enterprise hybrid infrastructure and cloud platforms in a 24x7 environment.
- Minimum 7 years leading engineering and/or infrastructure operations teams with accountability for production services, controls, metrics, and continuous improvement.
- Experience operating at enterprise scale, including vendor management, budgeting/forecasting, executive reporting, and cross-functional leadership with cybersecurity, architecture, and application teams.
- Fluency in English is required.
- Senior engineering leadership with demonstrated success improving reliability, operational maturity, KPIs/SLOs/SLAs, and team performance.
- Strong hybrid infrastructure expertise across Windows and/or Linux, virtualization, storage/backup, data centers, Azure, Microsoft 365 dependencies, networking integration, identity/RBAC, monitoring, and cost management.
- Proven mastery of ITIL-aligned incident, problem, and change management, including major incident leadership, root cause analysis, corrective actions, and post-incident learning.
- Experience with automation and infrastructure-as-code tools such as Terraform, Bicep/ARM, PowerShell, source control, configuration management, and repeatable deployment patterns.
- Strong observability and reliability engineering mindset, including monitoring/logging strategy, dashboards, capacity/performance management, and service readiness reviews.
- Demonstrated partnership with Cybersecurity on hardening, vulnerability management, secure operations, audit readiness, and disaster recovery/resiliency planning.
- Executive presence and stakeholder management skills, with the ability to communicate risks, trade-offs, priorities, and business impact clearly.