What are the responsibilities and job description for the Desktop Management Infrastructure Services position at Techno-Comp, Inc.?
Job Title: Desktop Management Infrastructure Services
Location: Midland, TX
Duration: 6 months
Essential Skills: Desktop Management - Infrastructure Services (IS) - 7 years
- Provides second-line investigation and diagnosis.
- Resolves and closes incidents service requests as per the procedures allocated timelines
- Logs relevant incident service request details as per process in ITSM tool.
- Communicate with client regarding incident progress
- Ensures tickets are updated at all times until issues are resolved
- Comply with Quality Health Safety Environment (QHSE) and IT policies
Liaise with clients IT support groups and 3rd party providers when necessary
Salary : $25 - $28