What are the responsibilities and job description for the Operations Manager position at Technical Truck & Trailer?
Role
Technical Truck & Trailer, an Autocar, Cummins, and Allison dealership, is seeking an experienced Operations Manager to lead day-to-day operations at its Battle Creek facility. This position is responsible for shop workflow, productivity, labor management, quality, safety, staffing, and timely customer delivery. Most shop and operations positions report to the Operations Manager.
Salary Range
- $120,000 - $130,000 plus a 10% annual bonus
Benefits
Team Members and their families are a top priority. That’s why we offer a comprehensive benefits package, including:
- Medical Insurance - Choose from 3 plans including an HSA
- Dental Insurance - Premiums paid by Company
- Vision Insurance
- Paid holidays
- Simple IRA with 3% company match after 1 year
- Training & Development opportunities
Reports To: Regional General Manager
Direct Reports: Parts Manager, Special Accounts Manager, Service Supervisor, Field Service Foreman, Warranty Manager
Indirect Reports: 30 technicians, service advisors, admins, etc.
What You Own
- P&L drivers for the Battle Creek facility: billed hours, efficiency, comebacks, WIP, and on-time delivery
- Shop floor leadership: technicians, shop foreman, service advisors, parts, and dispatch. Hire, coach, schedule, and hold the team accountable
- Daily production: job flow, bay utilization, estimate-to-RO conversion, and closing work the same week it starts whenever possible
- Quality and safety: comeback rate, OSHA/shop standards, tool and equipment readiness, and a clean, professional facility
- customer experience for fleet and retail service customers in the Battle Creek market (corporate, municipal, waste industry, and local accounts)
- Staffing and retention: keep the shop manned on 1st and 2nd shift, cut turnover, build a bench so one resignation does not stop production
- Parts coordination with the parts team so techs are not waiting on common items
- Facility and equipment: preventive maintenance on shop equipment, vendor management, and capital needs flagged early
- Facility maintenance and compliance: building, lifts, tools, air, electrical, environmental, and OSHA. Inspections, work orders, vendors, and punch-list close
What This Role Does Not Do:
- HR policy, payroll administration, and employee relations remain with HR
- Accounting, AP/AR, and financial controls remain with Finance
- Revenue strategy, major account development, and dealership sales remain with the CRO
Qualifications:
- 5 years running a multi-bay heavy-duty truck or fleet shop (Class 6–8). Shop foreman or service manager experience that actually owned numbers, not just the title
- Proven record improving billed hours, reducing comebacks, and holding technicians to a standard
- Comfortable in Fullbay or a comparable shop management system (Mitchell, Shop-Ware, Tekmetric, etc.)
- Can hire, fire, schedule, and have hard conversations the same day they are needed
- On-site in Battle Creek - this is not a remote role
- Valid driver’s license
- CDL A preferred
- Ability to work shop hours and cover when the floor needs a leader present
- Excellent communication, leadership, and customer relationship skills
Pay: $120,000.00 - $130,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $120,000 - $130,000