What are the responsibilities and job description for the Sales Support Engineer position at Technical Systems Group, Inc.?
Help Turn Customer Needs Into Winning Solutions
Ready to combine technical expertise with customer-focused problem solving? As a Sales Support Engineer at Technical Systems Group Inc., you'll work alongside our sales team to design security and fire alarm solutions, develop project estimates, and help deliver systems that protect people, property, and businesses.
Why Join Technical Systems Group Inc.?
Competitive Compensation
- $28 – $36 per hour based on qualifications, skills, and experience.
Make an Impact
- Play a key role in helping customers identify and implement security and life safety solutions.
Professional Growth
- Opportunities for technical training, certifications, and career advancement.
Collaborative Environment
- Work closely with sales, project management, engineering, and field operations teams.
Comprehensive Benefits
- Paid vacation, sick leave, and holidays
- Health insurance options
- Life insurance
- 401(k) retirement plan
- Additional company-sponsored benefits
Note: The posted salary range reflects a broad spectrum of expertise and experience levels applicable to this role. Compensation will be determined based on the candidate’s qualifications, skills, and relevant experience.
What You'll Do
- Partner with Sales representatives to conduct customer site surveys and assess security and life safety requirements.
- Develop system designs that align customer objectives with available technologies and project budgets.
- Create detailed project estimates, including material, labor, and subcontractor costs.
- Prepare professional proposals with clearly defined pricing and scope of work.
- Support bid preparation, takeoff estimation, and subcontractor coordination.
- Review blueprints, drawings, specifications, and construction documents to ensure accurate system design.
- Enter and maintain customer and project information within CRM and WIP systems.
- Assist in developing competitive solutions that support business growth and customer satisfaction.
- Work closely with sales, project management, and operations teams to ensure a smooth transition from proposal to project execution.
- Provide technical expertise and product knowledge throughout the sales process.
What You'll Bring
Technical Qualifications
- Strong attention to detail and commitment to accuracy.
- Technical certifications related to security, access control, video surveillance, or fire alarm systems preferred.
- Two to five years of hands-on experience installing, servicing, designing, or supporting security and fire alarm systems preferred.
- Proficiency with Microsoft Office applications and Adobe software.
- Strong knowledge of card access, video surveillance, fire alarm, and integrated security technologies.
- Ability to read blueprints, construction drawings, and technical specifications.
- OSHA 10 certification preferred or willingness to obtain.
Professional Skills
- Excellent communication and customer service abilities.
- Strong organizational and time management skills.
- Ability to balance technical requirements with customer and business objectives.
- Strong problem-solving and analytical skills.
- Ability to collaborate effectively across sales, operations, and technical teams.
Build Solutions That Matter
At TSG, you'll be more than a technical resource—you'll be a trusted partner in helping customers protect what matters most. If you're looking for a role that combines technology, customer interaction, and sales support in a growing industry, we'd love to hear from you.
Pay: $28.00 - $36.00 per hour
Benefits:
- 401(k)
- Cell phone reimbursement
- Company car
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- Are you willing to take a drug test, in accordance with local law/regulations?
- Are you comfortable conducting customer site surveys and gathering project requirements?
- How many years of Security System, Access Control, and/or Fire Alarm Electrical Systems experience do you currently have?
- How many years of experience do you have reading blueprints, construction drawings, or technical specifications?
- Have you created project estimates or proposals for security, access control, video surveillance, or fire alarm projects?
Work Location: In person
Salary : $28 - $36