Sales Support Specialist

Summary

The Sales Support Specialist provides administrative and operational assistance to the outside sales team.  Responsibilities include processing and managing customer orders from quotation to completion.  Initiating outbound calls to potential and existing customers with an assigned territory to uncover new opportunities along with maintaining/updating customer records in the CRM system, ensuring all information is accurate and up to date.  Collaborate with internal departments to resolve customer queries and ensure seamless communication along with meeting sales objectives, and driving revenue.   

Essential Duties

• Actively support the company’s culture and business mission by always putting TCP’s people and its customers first.
• Prioritize call activity to customers to uncover new opportunities to quote, convert existing quotes to orders, offer promotions, cross-sell and up sell additional products, and any other territory or company initiatives.
• Research, define and initiate outreach to new customer prospects / sales opportunities through inbound lead follow-up and outbound calls and emails.
• Facilitate growth and development of existing customers by building solid relationships, promoting and providing education of TCP products.
• Work with field sales on larger opportunities to ensure closure and post-sale satisfaction.
• Create reports to cross-sell and up sell additional products.
• Develop excellent working relationship with Customers, Territory Managers, Business Support, Sales Reps.
• Track and understand assigned distributors to work toward meeting established sales objectives.
• Utilize knowledge of market conditions such as competitors and pricing pressures.
• Complete appropriate training opportunities relative to business and product knowledge to maintain continuous education for self -development.
• Actively promotes and personally observes safety and security procedure and uses equipment and materials properly.
• Other responsibilities or projects assigned by Manager.

Experience/Requirements

• Positive attitude, good work ethic, follows instructions, responds to management direction and solicits feedback to improve performance.
• Professional verbal and written communication both internally and externally.
• Willingness to be part of a team and work closely with other team members to meet or exceed individual and departmental sales goals and initiatives.
• Flexibility to adjust to changing work flow demands based on departmental daily workload.
• Multitasking, good problem solving and follow up skills and the ability to prioritize and manage time effectively.
• Outstanding customer service skills.

• Proficient level of computer skills in Microsoft Office products.

Skills, Knowledge and Abilities (SKAs)

• Professional organization and presentation aptitude
• Decision making, problem resolution and creative thinking
• Ability to successfully meet or exceed monthly, quarterly and yearly sales objectives
• Strong communication skills, strong persuasive skills
• Familiarity with local TCP representation (DSM or Rep Agency)
• Salesforce.com and JD Edwards is a plus
• Continuing education in product knowledge, applications and marketing promotions
• Able to work as part of a team, shares knowledge as needed and can work effectively together on the team to achieve regional/departmental/organizational goals.

Education/Training

• High School Diploma
• Prior experience in the lighting field a plus

Physical/Environmental

• Sitting for long periods of time, completing tasks using a computer and other office equipment.

• Position requires frequent talking, hearing, and vision with occasional standing, walking and reaching.
• May require lifting up to 10 lbs.
• Job position responsibilities are generally performed in a business office environment with computers, printers and phones.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.