What are the responsibilities and job description for the IT Technician - Field Technician position at Technagroup, Inc?
Job Summary
We are seeking a skilled and proactive Field Technician to provide comprehensive technical support and maintenance services across various client sites. The ideal candidate will possess strong expertise in IT infrastructure, computer hardware, and networking, ensuring seamless operation of systems and delivering exceptional customer service. This role involves troubleshooting, installing, and supporting a wide range of hardware and software environments, including operating systems such as Windows and macOS. The Field Technician will act as a key point of contact for clients, resolving technical issues efficiently while maintaining professional communication.
Duties
- Position Overview
The Help Desk / Field Technician is a critical member of the Technagroup support team, responsible for delivering exceptional customer service, technical troubleshooting, and onsite/remote support across our customer base. This full-time role blends help desk responsibilities with occasional fieldwork, ensuring our clients receive timely and accurate assistance that aligns with Technagroup’s standards and workflows.
Primary Duties and Responsibilities
The position duties include, but are not limited to:
- Help Desk Technician Responsibilities: Serve as a dedicated remote support technician delivering high-quality assistance to Technagroup customers.
- Ticket Inception, Triage, and Management: Incept, triage, escalate, manage, and resolve all case tickets across the Technagroup customer base. All ticket handling must follow Technagroup’s managerial workflow (training will be provided).
- Daily Technical Administration: Perform daily tasks and administration of customer accounts and systems within the RMM, CRM, and Help Desk Ticketing systems.
- Customer & Internal Coordination: Facilitate communication between customers, help desk staff, and management while providing the highest level of customer service and professionalism.
- Project Support: Provide technical assistance on assigned projects, both remote and onsite. Work with project team for onsite implementation of projects.
- Special Projects: Assist management with special projects as assigned.
- Ticket Response Standard: All tickets must be acknowledged, responded to, and updated according to Technagroup’s help desk response policy.
Experience
- Proven experience in IT support, including desktop support (Help desk) and network troubleshooting.
- Strong knowledge of computer networking, including LAN/WAN setup and management.
- Familiarity with various operating systems such as Windows, macOS, and Linux.
- Experience working with IT management tools.
- Ability to troubleshoot hardware components and perform basic repairs or replacements.
- Ability to run and terminate nework/data wire/low voltage wire
- Excellent communication skills to effectively interact with clients and team members.
- Prior experience supporting IT infrastructure is a plus but not required. This position offers an engaging environment for individuals passionate about technology support with opportunities to develop their skills in a dynamic setting while delivering exceptional service to clients.
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- Life insurance
- Paid time off
Work Location: In person
Salary : $45,000