IT Support Technician

IT Support Technician

Location: New York, NY 

Salary Range: $60k - $75k 

Reports To: IT Systems & Operations Lead

About Techmenity

At Techmenity, we help organizations simplify technology through thoughtful IT, networking, audiovisual, and smart building solutions. We believe technology should empower people—not frustrate them—and we're building a team that takes pride in delivering an exceptional client experience.

We're looking for an IT Support Technician who enjoys solving problems, helping people, and taking ownership of their work. If you're someone who likes variety, thrives in a fast-paced environment, and wants to grow your technical skills alongside an experienced team, we'd love to meet you.

You'll work alongside a collaborative team that believes in continuous learning, ownership, and delivering outstanding service. This is a role where you'll gain exposure to a wide variety of technologies while building skills that can grow into Systems Engineering, Cybersecurity, or IT Operations leadership.

We invest in our people and encourage curiosity, initiative, and professional growth.

What You'll Do

Deliver Exceptional Technical Support

• Troubleshoot and resolve technical issues for end users across Windows, macOS, Microsoft 365, Google Workspace, and common business applications.
• Provide remote and occasional on-site support for client environments.
• Own support tickets from intake through resolution while delivering a high level of customer service.

Maintain Healthy Client Environments

• Monitor and respond to alerts generated by our monitoring and management platforms.
• Deploy operating system and third-party application updates.
• Perform routine maintenance to keep workstations, servers, and cloud environments running reliably.
• Verify backups, system health, and device compliance.

Support Cybersecurity Operations

• Investigate and respond to endpoint security alerts.
• Assist with user access management, MFA, VPN, and email security.
• Help maintain secure client environments by following established security procedures and best practices.

Manage Users & Devices

• Create, modify, and deactivate user accounts across Microsoft 365 and Google Workspace.
• Configure and deploy new computers and mobile devices.
• Support employee onboarding and offboarding.
• Maintain accurate asset inventory and documentation.

Support Client Infrastructure

• Assist with troubleshooting wired and wireless networks.
• Support Ubiquiti networking equipment, VPN connectivity, printers, and other office technologies.
• Escalate complex infrastructure issues while assisting with implementation and testing.

Improve the Way We Work

• Document solutions and contribute to internal knowledge bases.
• Identify recurring issues and recommend process improvements.
• Help improve automation, documentation, and operational consistency across the MSP.

What Makes You Successful

• You genuinely enjoy solving technical problems.
• You communicate clearly with both technical and non-technical users.
• You're organized and can manage multiple priorities.
• You take ownership instead of waiting to be told what to do.
• You stay calm under pressure and enjoy learning new technologies.
• You care about doing things the right way—not just the fastest way.

Preferred Experience

Experience with a combination of the following is helpful:

• Microsoft 365 Administration
• Google Workspace Administration
• Windows and macOS support
• Microsoft Entra ID (Azure AD)
• Endpoint management and patching
• NinjaOne (or similar RMM platforms)
• SentinelOne or other endpoint security solutions
• Email security platforms
• Ubiquiti UniFi networking
• VPN technologies
• Basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi)
• Ticketing systems and documentation

Benefits

• Competitive salary
• Health insurance
• 401(k) with company match
• Paid time off
• Pre-tax commuter benefits
• Ongoing professional development
• Opportunity to work with a wide range of modern technologies and clients