Project Coordinator(VS)

Job Title: Project Coordinator

Location (On-site, Remote, or Hybrid?): Kansas City, MO 64114
Contract Duration: 6 month

Working Hours - 8am - 5pm

Responsibilities:

·        The Clinic Coach serves as the primary performance partner for assigned clinics, using data insights and operational expertise to identify improvement opportunities, influence behavior change, and drive measurable results.

·        This role supports smaller, focused clinics by delivering targeted, consultative coaching to optimize performance and operations.

·        The Clinic Coach exercises independent judgment in prioritizing efforts, identifying performance risks, and recommending corrective actions aligned with operational objectives.

·        Through structured coaching, performance analysis, and standardized playbooks, this role closes performance gaps, strengthens accountability, and sustains operational excellence.

·        Clinic Portfolio Ownership (Foundational) Manages a portfolio of smaller, lower-complexity clinics with limited service breadth, maintaining accountability for overall performance outcomes.

·        Serves as a trusted partner to clinic stakeholders, using data-driven insights and operational expertise to identify improvement opportunities, influence adoption of best practices, and drive sustained performance improvement.

·        Exercises independent judgment to proactively assess performance, prioritize focus areas, and implement actions that enhance operational effectiveness across the clinic portfolio.

·        Performance Review & Coaching Execution Reviews clinic performance data to identify trends, assess gaps, and prioritize improvement opportunities using established benchmarks and thresholds. Interprets performance insights to determine appropriate, clinic-specific coaching strategies and interventions.

·        Leads structured, results-focused coaching conversations that drive clarity, accountability, and action.

·        Provides consultative guidance to clinic staff and leaders on operational performance, service delivery, and adherence to standards.

·        Influences behavioural and process changes that improve execution, strengthen operational discipline, and deliver measurable performance outcomes.

·        Learning & Development Guidance Assesses clinic capability gaps and identifies targeted learning and development opportunities aligned with performance needs.

·        Provides consultative guidance on training resources, reinforcing adherence to SOPs and service expectations while tailoring recommendations to clinic-specific challenges.

·        Facilitates the adoption of operational best practices through coaching, training, and performance-based discussions.

·        Influences continuous skill development and capability building to support sustained performance improvement.

·        Monitoring & Follow-Up Monitors key performance indicators and tracks progress against identified performance gaps and action plans.

·        Conducts structured follow-ups to ensure completion of commitments, reinforce accountability, and sustain momentum.

·        Evaluates the effectiveness of coaching interventions and adjusts strategies and action plans to drive sustained performance improvement.

·        Proactively identifies emerging risks and implements corrective actions to mitigate impact on clinic performance.

·        Escalates persistent or high-risk issues to senior coaches or leadership, providing clear insights and recommended actions.

·        5) Do cumentation & Data Accuracy Maintain accurate coaching logs and notes. Track improvements tied to coaching focus areas.

·        6) Cross-Functional Coordination Partners with Operations, Training, and other internal stakeholders to resolve performance barriers and improve clinic effectiveness.

·        Provides frontline insights and recommendations that contribute to process and program enhancements.

·        7) Performance Improvement Planning Develops and manages clinic-specific improvement plans to address operational gaps and achieve targeted performance goals.

·        Uses performance data to measure progress, evaluate outcomes, and recommend corrective actions.

Required Skills & Qualifications

·        Strong written and verbal communication skills, with the ability to deliver clear, structured information and facilitate discussions in small-group settings.

·        Demonstrated ability to analyse operational performance data and translate insights into actionable recommendations.

·        Ability to influence without direct authority, building credibility and trust with diverse stakeholders. Strong consultative coaching and relationship management skills, with a focus on driving behavior change and performance improvement.

·        Proven ability to identify root causes and recommend practical, effective solutions to operational challenges.

·        Skilled in managing and prioritizing multiple requests in a structured, deadline-driven environment. High attention to detail with a strong focus on accuracy in data, reporting, and execution.

·        Experience in project coordination and applied problem-solving.

·        Proficiency with Microsoft 365 tools (Outlook, Excel, Teams, Word).

·        Ability to execute and reinforce established SOPs and workflows while identifying opportunities for improvement.

·        Delivers structured training and presentations (5–15 participants), facilitating engagement, addressing questions, and adapting delivery to meet audience needs.

·        0–1 years of experience in customer support, healthcare operations, clinical program knowledge, data entry, or administrative roles.

·        Familiarity with CRM systems (Salesforce a plus).

·        Experience working with healthcare providers is helpful but not required