Onsite Service Engineer - Data Center Technician (DV2026)

Seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.
This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.
Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

What You’ll Do

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime
• Perform hands-on hardware installation, removal, replacement, and repair, including:
• Memory/DIMMs
• CPUs/processors
• Power supplies
• Fans and cooling components
• Hard drives/SSDs
• RAID/HBA components
• NICs and other PCIe components
• GPUs and accelerator hardware
• Motherboards/system boards and other server components
• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
• Execute both reactive break/fix and preventive maintenance following established procedures
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
• Escalate complex technical issues when appropriate
• Participate in on-call rotations and provide extended coverage as required

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.