What are the responsibilities and job description for the IT Desktop Support Technician (MAC/Windows) - AA2025 position at Techlink Systems?
Job Title: Field Engineer 3Location: Chicago, IL (ONSITE)Contract Duration: Contract until Feb 28, 2026 Must HaveDesktop/Laptop RepairLaptop/ Desktop server experienceMAC OSX (PREFERRABLY VENTURA OR SONOMA. MONTEREY IS ALSO ACCEPTABLE)Windows 10/11Nice To HaveCustomer Facing Service, Windows 10/11 skills, MAC skills Job Profile Summary:Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Key Responsibilities:Provides full Audio/Visual support for meetings, conferences, town halls, client presentations.Takes complete ownership of onsite service activity.Performs advanced-level maintenance on all products, including low-complexity installation activities.Provides technical feedback on equipment, systems and processes to improve overall service delivery.Familiarity with a variety of Audio Visual system, including Room Kits, Cisco,Understanding of audio, internet, power, and lighting cables such as XLR’s, DMX’s, 1⁄4in connector’s, Speakon connectors, 3.5 connector, IEC, cat-5, cat-6, true 1 etc....Proficient with audio DSP's, AV switches, DI’s, and AV extenders etcIdentifies and resolves systemic issues within the team.Proactively supports the needs of other team members, providing technical assistance and expertise.Contributes to improved client services metrics reporting and documentation.Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.Key Qualifications:High School Diploma or GED requiredMay require technical certification or Associate DegreeGenerally, 2-4 years’ experience in area of responsibilCompany DescriptionTechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. We also have national recruiting
Salary : $21 - $25