HR Benefits & Leaves CSR (AO25)

Job Title: Customer Service II
Location: Abbott Park, IL 60064  (ONSITE)
Pay rate: $23.50/hr

Contract Duration: 5-month contract to start, with the possibility of extension

Client: Abbott Labs

Job ID: ABOJP00048188

Working Hours: 8AM - 5PM

We offer benefits such as medical, dental, vision, and 401(k).

Core job responsibilities:
HR Program Administration tied to Benefits/Leaves Operations for US, Canada, and Puerto Rico:
· Answer benefits and leaves questions.
· Partner with vendors to provide requested data.
· Audit benefits and leaves payroll data.

Main responsibilities:
· Ability to work well with others, influence the team positively and have strong stakeholder management skills outside of the team.
· Fast learner with ability to know who to go for what and figure out next steps with minimal direction.
· Stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers.
· Able to communicate professionally and compassionately with HR colleagues around the world and translate solutions and answers to customers in a way that enhances the customer experience.
· Able to handle a high volume of requests with speed and accuracy.
· Strong organizational skills and be able to multi-task in a fast-paced environment with changing processes.
Requirements:

• High School Diploma/GED
• At least 2 years of experience with employee benefits and leaves
• Preferred: Experience working in the manufacturing industry