Community Engagement Manager (Social Media)

Job Title: Community Manager ILocation: RemoteContract Duration: 12-month contract to startPay rate: $25 an hourClient: Kimberly-ClarkJob ID: 4985-1We offer medical, dental, vision, and 401(k) benefits. Job Description:The community manager will manage owned social media channels, engage with consumers in social media both proactively and reactively, and will act as the external voice of the company and specific brands while simultaneously acting as the voice of the consumer internally. The value lies in the community manager serving as a hub and having the ability to connect personally with consumers (humanize the company), to shepherd and provide feedback to various departments internally (brand, AMC, consumer services, quality, legal, IT, etc.) and to be on the front line for spotting emerging risk in social channels.The community manager is responsible for overseeing multiple client brands within a sector/category and ensuring that our consumers receive the most efficient, integrated, and effective experience available. An integral role of the brand’s presence on social media, the community manager has practical knowledge leveraging brand voice in the form of culturally relevant, social-native commenting & engagement.The community manager will implement the KCNA social media approach of assigned brands, manage engagement and interactivity with the consumer audience, and foster a positive consumer experience. This role coordinates with external agency partners (including digital, media, and PR), as well as internal department teams to support their respective missions, ensuring consistency in voice and cultivating a strong social brand. Duties:Interact with consumers in our owned social media platforms leveraging integrated management software and related toolsParticipate in the development of agile marketing content based on monitoring social media, flagging opportunities, and formulating plans with internal & external partnersDocument, share, and provide guidance on social copywriting best practices, within and across community management teamsParticipate within channels that the organization will be leveraging to have firsthand knowledge of all relative opportunities availableSupport the development, management, and maintenance of all social media initiativesContribute to creating FAQs, consumer responses, and other social media content to support ongoing brand activationsMaintain relevant knowledge of social media trends and best practices (while helping develop/socialize)Additional miscellaneous tasks related to the role are dependent on business needs Note: The primary responsibilities of this role are related to directly engaging with consumers in social channels; this is not a social media strategist or campaigns and tactics development role. Qualifications:Candidate should hold a bachelor’s degree, preferably in a relevant discipline (i.e., communication, marketing, PR, journalism, or other relevant areas), and/or demonstrated equivalent ability and experience in the targeted areaCopywriting/editing experience for social content, general engagement, and risk management is requiredA minimum of 1-2 years of experience is typically expected in entering this positionExperience with Sprinklr (or related social media management & listening software) is desiredBilingual in Spanish or French, a plusCompany DescriptionTechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. We also have national recruiting

Salary : $20 - $24