What are the responsibilities and job description for the Desktop Support Specialist position at Techify Care?
Desktop Support SpecialistKey Responsibilities
1. Check-In
- Check in with the designated Manager on Duty (MOD).
- Confirm the work order and identify the equipment/lane(s) assigned for installation.
2. Deinstallation
- Remove the existing/legacy device and associated cables as instructed.
- Ensure all removed equipment and cables are handled appropriately.
3. Installation
- Install the new P630/M425 device and required cables.
- Ensure all equipment is properly connected and securely installed.
4. Device Configuration
- Enter the required network parameters.
- Pair and configure the POS device as instructed.
- Initiate any required software or configuration downloads.
5. Device Downloads and Reboot
- Allow the device to complete all automatic downloads and required reboots.
- Verify that the device is operating correctly.
- Perform a test sale/transaction for registration, as instructed by the client.
6. Testing
- Coordinate with the Branch/Store Manager to complete the required testing.
- Perform the test transaction and verify that the installation is functioning correctly.
7. Checkout
- Obtain the required sign-off on the work order.
- Clean the work area and ensure no installation materials or debris are left behind.
- Complete the checkout process with the client or Manager on Duty (MOD).
If you are interested in this opportunity, please share the following details at your earliest convenience:
- Full Name:
- Contact Number:
- Email Address: