What are the responsibilities and job description for the Tier 2 M365 Consultant and Support Specialist position at TechHouse?
TechHouse partners with small business leaders, guiding them through the challenges of growth and transitions to achieve sustainable success. With a focus on businesses with 1 to 200 employees, TechHouse empowers leaders to deliver outstanding customer service. By aligning technology and strategy, TechHouse supports businesses in fostering exceptional organizational and customer outcomes.
This is a full-time on-site role located in Bradenton, FL, for a Tier 2 M365 Consultant and Support Specialist. The role involves delivering technical support, troubleshooting, and providing advanced assistance for Microsoft 365 (M365) products. The candidate will work with clients to offer consulting solutions, ensure customer satisfaction, and analyze technical challenges to deliver resolutions. Collaboration with team members to implement best practices for M365 usage and process improvement is also a key part of this role.
- Strong analytical skills to evaluate and troubleshoot issues effectively.
- Experience in customer support and ensuring customer satisfaction through professional interactions.
- Technical support expertise related to Microsoft 365 applications and the ability to resolve complex issues efficiently.
- Consulting skills to offer strategic guidance on M365 solutions to drive improved client outcomes.
- Excellent problem-solving, communication, and interpersonal skills.
- Proficiency in Microsoft 365 applications, including administrative tools and services.
- Ability to work on-site and collaboratively in a dynamic team environment.
- Preferred qualifications include prior experience in IT support or consulting roles, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate.