Client Success Manager

Position Summary

The Client Success Manager (CSM) will serve as the primary point of contact for TechGuard Security's client's post-sale, ensuring they receive exceptional service, achieve maximum value from our cybersecurity solutions, and are aligned with their long-term security goals. The CSM will develop strong relationships with Clients through, proactively manage renewals and upsells, and work cross-functionally with TechGuard's Sales and Technical teams to ensure overall client satisfaction and retention.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Client Relationship Management: Build and maintain strong relationships with clients to ensure satisfaction, loyalty, and retention. Serve as the client advocate within TechGuard, understanding their needs and aligning our solutions to their business goals.
• Account GrowthRenewals: Proactively manage client renewals and identify opportunities for upsells and cross-sells, working closely with Sales and Technical Reps to expand Client accounts.
• Product Knowledge: Maintain a deep understanding of TechGuard service and product offerings and each client's contractual scope.
• Performance MetricsReporting: Track and report on client usage, performance metrics, and satisfaction levels for TechGuard's security platforms and services. Hold Quarterly Business Reviews (QBR) with strategic customers to highlight value, ROI, and understand the current business needs of the client.
• Client Advocacy: Serve as the voice of the Client, providing feedback to the product and engineering teams to enhance our offerings based on client needs.
• CollaborationAlignment: Work with internal teams (Sales, Technical, and Support) to ensure alignment with the client's cybersecurity strategies and goals.
• Utilize our Client Relationship Management (CRM) system to manage, track, and measure all interactions during the lifecycle of our clients.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Associate's degree in business, IT, equivalent experiences.
• Minimum of 2-4 years of experience in Client success, account management, or related roles, preferably within the cybersecurity or IT industry.
• Strong understanding of cybersecurity solutions and their application to various industries is highly desirable.
• Proven ability to manage client relationships, drive renewals, and uncover growth opportunities.
• Excellent communication, presentation, and problem-solving skills.
• Ability to work cross-functionally with internal teams to ensure Client success.
• Experience with CRM systems (e.g., HubSpot) and proficiency in Microsoft Office Suite.
• Experience in implementing technology systems and/or SaaS-based platforms, or the willingness to learn and become a subject matter expert in this area.

What We Offer:

• $45-$55k base salary commission
• Benefits package including health, dental, vision, life insurance, disability, and 401(k)
• Vacation / PTO / Paid holidays

Salary : $45,000 - $55,000