What are the responsibilities and job description for the IT support specialist (Endpoint/Intune exp) position at Techgroup America Inc.?
Job Title: IT Support Specialist
Location: Oak Park, IL (100% Onsite)
Duration: 6-Month Contract-to-Hire
Start Date: ASAP
Job Description:
We are seeking an experienced IT Support Specialist to provide hands-on technical support across multiple locations. The ideal candidate will have strong troubleshooting skills, experience with Microsoft 365 and Intune, and excellent customer service abilities.
Key Responsibilities:
- Provide Tier 1/2 support for Windows 10/11, macOS, Microsoft 365, and end-user applications.
- Configure, deploy, and troubleshoot laptops, desktops, printers, mobile devices, and peripherals.
- Manage device enrollment, compliance, and application deployment using Microsoft Intune and Autopilot.
- Handle user onboarding/offboarding, account management, and MFA resets through Microsoft Entra ID.
- Troubleshoot hardware, software, Wi-Fi, and basic network connectivity issues.
- Maintain IT asset inventory, documentation, and ticketing system records.
- Support employee onboarding and provide occasional onsite support at nearby locations.
Required Qualifications:
- 5 years of experience in IT support, desktop support, or helpdesk.
- Hands-on experience with Microsoft 365 Admin Center, Microsoft Intune, and Microsoft Entra ID.
- Strong knowledge of Windows 10/11, macOS, hardware troubleshooting, and basic networking.
- Excellent communication, troubleshooting, and customer service skills.
- Reliable transportation and ability to work onsite 5 days a week in Oak Park, IL.
- Ability to lift and transport equipment up to 40 lbs.
Preferred: CompTIA A , Network , Microsoft MD-102, or MS-900 certifications.
Interview Process: Virtual interview with the hiring manager, followed by an onsite interview in Oak Park.