What are the responsibilities and job description for the Identity Security Analyst position at Techgroup America Inc.?
Scope of Work
The selected resource shall provide technical administration and operational support for
the following technology areas:
• Enterprise backup and recovery platforms
• Okta identity and access management services
• Zscaler internet access and private access services
• Infoblox DNS, DHCP, and IPAM services
• Related integrations, reporting, documentation, and operational support
Responsibilities
Backup Software Administration
• Administer backup policies, schedules, retention rules, and backup plans.
• Monitor daily backup job status, failures, warnings, and success rates.
• Troubleshoot failed or incomplete backup jobs.
• Perform file-level, server-level, and application-level recovery as required.
• Support backup configuration for virtual machines, physical servers, databases, file
shares, and cloud workloads.
• Validate backup coverage for critical systems.
• Support backup agent installation, upgrade, and removal activities.
• Assist with disaster recovery readiness and recovery testing.
• Generate backup compliance, capacity, and operational reports.
• Maintain documentation for backup procedures, configurations, and escalation
steps.
• Coordinate with application, server, storage, and security teams for backup-related
issues.
Okta Administration
• Administer Okta users, groups, applications, policies, and integrations.
• Support single sign-on, multi-factor authentication, lifecycle management, and
provisioning configurations.
• Troubleshoot authentication, MFA, SSO, provisioning, and directory synchronization
issues.
• Review Okta system logs to investigate access issues, failed logins, policy denials,
and user activity.
• Support integration with Active Directory, Microsoft 365, SaaS applications, and
other enterprise systems.
• Assist with Okta policy updates, including sign-on policies, MFA policies, application
access policies, and device trust controls.
• Support access reviews, user deactivation, account lifecycle events, and group
membership validation.
• Document Okta configurations, operational procedures, and troubleshooting steps.
• Assist with security and audit requests related to identity access activity.
Zscaler Administration
• Administer Zscaler policies, application segments, forwarding rules, access controls,
and user/group assignments.
• Troubleshoot user access issues related to ZIA, ZPA, Client files, tunnels, app
connectors, and cloud connectors.
• Review logs and analytics to investigate blocked traffic, denied access, application
access failures, and policy enforcement.
• Support SSL inspection policies, URL filtering, cloud firewall rules, security policies,
and exceptions.
• Maintain and update Client files or forwarding profiles as needed.
• Support Zscaler Client Connector deployments, upgrades, and user troubleshooting.
• Monitor Zscaler service health, connector status, and policy effectiveness.
• Document Zscaler configuration standards, troubleshooting procedures, and
operational runbooks.
Infoblox DNS Administration
• Administer Infoblox DNS, DHCP, IPAM, Grid, and DNS view configurations.
• Create, modify, and delete DNS records, DHCP scopes, reservations, fixed addresses,
and IPAM objects.
• Support DNS zones, forwarders, views, name servers, and delegated domains.
• Troubleshoot DNS resolution, DHCP lease, Grid replication, member
synchronization, and service availability issues.
• Monitor Grid health, service status, replication status, and system alerts.
• Support Infoblox upgrades, hotfixes, backups, and configuration validation.
• Manage role-based access controls for DNS/DHCP/IPAM administration.
• Review audit logs and administrative activity as required.
• Assist with cloud-hosted Infoblox appliances in Azure or AWS, where applicable.
• Maintain operational documentation, configuration standards, and troubleshooting
guides.
Deliverables
• Consultant will be expected to provide:
• Weekly or monthly operational status reports.
• Backup job health and compliance reports.
• Okta access, authentication, and policy review reports.
• Zscaler access, policy, and application troubleshooting summaries.
• Infoblox DNS/DHCP/IPAM change and health reports.
• Updated technical documentation and runbooks.
• Incident and problem resolution summaries.
• Change request documentation.
• System configuration and access review documentation.
• Recommendations for operational improvements.